What are the responsibilities and job description for the IT Support Specialist position at Depot Connect International?
Discover a career at Depot Connect International (DCI), a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC. Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
We are seeking a skilled and motivated Information Technology Support professional to join our dynamic IT support team. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. This position has a focus on hardware, providing technical support to end-users, with an emphasis on configuring, deploying, and maintaining hardware components. This role requires a strong understanding of hardware systems, excellent troubleshooting skills, and the ability to deliver top-notch customer support.
This position is for in-office support (Monday - Thursday) and remote (Friday) at our Channelview, TX Depot location primarily. We have several facilities nearby (Pasadena, & La Porte) that will need occasional support as well.
Position Responsibilities
- Must provide exceptional customer service by promptly addressing client inquiries and concerns with professionalism and courtesy.
- Communicate technical information clearly to non-technical users, ensuring a positive support experience.
- Establish and maintain positive relationships with clients, understanding their unique needs and challenges.
- Configure and deploy hardware components, including desktops, laptops, printers, mobile devices, and peripherals, CCTV cameras, conference room equipment in alignment with client requirements.
- Collaborate with clients to assess hardware needs and recommend appropriate solutions.
- Install, configure, and upgrade hardware and software components as needed.
- Ensure hardware and software adherence to corporate cybersecurity policies, procedures, and standards.
- Deliver Level I and II technical support, resolving hardware and software issues for clients.
- Troubleshoot and diagnose complex IT problems, providing effective solutions.
- Collaborate with internal teams to escalate and resolve issues promptly.
- Collaborate with cross-functional teams, including developers and network administrators, to ensure seamless integration of hardware solutions.
- Work closely with clients and internal teams to implement and enforce hardware-related best practices.
- Maintain accurate documentation of hardware configurations, deployments, and issue resolutions.
- Contribute to the knowledge base with insights on hardware-related best practices.
- Capture, update and maintain accurate records in the ticketing system.
- Assist in maintaining accurate and up-to-date asset inventory.
- Perform other duties and responsibilities as directed by supervisor and other department managers.
Minimum Qualifications
- Degree in a related field or relative experience.
- CompTIA A or equivalent certification is a plus.
- 3 years experience as systems support, helpdesk technician, or systems engineer in an enterprise environment.
- Excellent analytical and problems solving skills: experience troubleshooting complex systems.
- Excellent oral and written communication skills
- Strong knowledge of Windows-based systems.
- Experience with ticketing and asset tracking systems
- Ability to work in a fast-paced environment and resolve common issues quickly.
- Ability to prioritize tasks; be logical, organized and work well with others.
- Ability to manage timely, effective response to internal customer needs and effectively communicate project status as requested and required.
- Strong interpersonal communication skills including the ability to communicate between technical and non-technical personnel.
- Ability to lift and/or move up to 50 pounds.
- This is a hands-on, onsite position, ability to commute and work in the office four days a week is a must.
- Perform other duties and responsibilities as assigned.
DCI Benefits:
- Partially employer-paid medical/dental/vision insurance
- 401k with company match
- 100% employer-paid short-term and long-term disability
- 100% employer-paid group term life insurance up to 1.25x your annual salary
- Option to purchase voluntary life insurance for self, spouse, and dependents
- Medical and Dependent Care Flexible Spending Accounts
- Paid Time Off
- 10 paid holidays.
Only those meeting the requirements listed above will be considered.
