What are the responsibilities and job description for the ITSM Engineer (SNOW) position at DEPLOY?
ITSM Engineer (SNOW) | Birmingham, Alabama | Hybrid
- Job Summary
- The ServiceNow Engineer supports DEPLOY's client's ServiceNow instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with ServiceNow on support issues and system upgrades.
- Job Duties
- Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement the corresponding technical solutions in ServiceNow.
- Implement ServiceNow functionality by writing JavaScript, building Business Rules and client scripts, and managing application programming interfaces (APIs) and integrations.
- Implement required upgrades to the ServiceNow platform.
- Support and improve workflows across ServiceNow modules by mapping Active Directory (AD) data to the corresponding ServiceNow fields.
- Improve the user experience by building, maintaining, and enhancing DEPLOY's client's ServiceNow landing page.
- Education & Experience
- Bachelor’s degree and a minimum of five years of experience in a technology or technical analysis role.
- Knowledge, Skills, Abilities
- Certifications:
- ServiceNow Certified Application Developer
- ServiceNow Certified System Administrator
- Strong knowledge of systems and networks.
- Ability to work with cross-functional teams to improve ServiceNow
- Strong written and verbal communication skills to gather technical information, plan API integrations and communicate integration details, and provide status updates to cross-functional stakeholders.
- Ability to coordinate with third-party vendors on the implementation of upgrades and the deployment of APIs.
- Skills in planning, problem solving, organization and management
- LICENSES & CERTIFICATIONS: None required.
- SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
- BUDGET RESPONSIBILITY: No
- COMPANY INFORMATION: DEPLOY's client offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
- DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.