What are the responsibilities and job description for the SNAP Case Worker position at Department of Transitional Assistance?
SNAP Case Worker - Pittsfield - (2500079F) The full [SNAP Case Worker
job
description](https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=2500079F&tz=GMT-04:00&t){target="_blank"
rel="noopener noreferrer"} contains more information about this
position. Duties and Responsibilities (these duties are a general
summary and not all-inclusive): Assist clients with the determination of
initial and ongoing eligibility for transitional assistance programs and
employment services. Perform all SNAP casework in an action-based
\"first available worker\" process, through assigned queues. Ensure all
assigned tasks are accurate and completed to the furthest point of
completion. Conduct interactive interviews; utilize the agency\'s PC
based eligibility system to obtain and verify client information.
Perform all tasks related to case maintenance and case management,
Including Assisting With Additional Assistance For Benefits Referrals To
other state agencies, health care providers, and other resources to
support individuals and families as necessary. Prepare and deliver
explanations of eligibility decisions. Evaluate and monitor client cases
to ensure compliance with applicable rules, regulations and guidelines.
Required Qualifications: Knowledge of the principles and correct usage
of the English language involved in writing narratives, including
grammar, spelling, sentence structure, word meaning and punctuation.
Knowledge of basic mathematics. Knowledge of interviewing techniques.
Knowledge of referral sources available for providing services to
clients, including available community support and social services
Resources. Preferred Qualifications Ability To Prioritize And Organize
several tasks. Ability to read, interpret, apply and explain the
provisions of the laws, rules, regulations, policies, procedures,
specifications, standards and guidelines governing agency operations and
assigned unit activities. Ability to gather information in accordance
with established procedures, through questioning and observing
individuals and by examining records and documents. Strong oral and
Written Abilities To Communicate With Others, Maintain Accurate Records,
and use discretion in handling confidential information; ability to
write concisely with a clear expression of thoughts and the development
of ideas in logical sequence. Ability to determine the applicability of
client data, to draw conclusions and make appropriate recommendations.
Ability to establish and maintain harmonious working relationships with
others in a team setting and function successfully in group situations.
Ability to understand persons from different ethnic, cultural and/or
economic backgrounds and demonstrate empathy toward those with physical
and/or emotional stress while maintaimaintaining a calm manner in
stressful and/or emergency situations. Ability to work under adverse
conditions. Ability to use personal computer (PC) based systems and
applications. Given the population served, bilingual or multilingual
fluency. MINIMUM ENTRANCE REQUIREMENTS: At least two years of full-time,
or equivalent part-time, professional or paraprofessional experience in
social work or social casework, claims adjudication, job placement,
recruitment, employment counseling, vocational or rehabilitation
counseling, credit investigation, educational counseling, legal
advocacy, or legal counseling. SUBSTITUTIONS: A Bachelor\'s or higher
degree may be substituted for the required experience on the basis of
two years of education for one year of experience. One year of education
equals 30 semester hours. Education toward a degree will be prorated on
the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees
who elect to use a motor vehicle for travel must have a current and
valid Massachusetts Class D Motor Vehicle Operator\'s license.
job
description](https://massanf.taleo.net/careersection/ex/jobdetail.ftl?job=2500079F&tz=GMT-04:00&t){target="_blank"
rel="noopener noreferrer"} contains more information about this
position. Duties and Responsibilities (these duties are a general
summary and not all-inclusive): Assist clients with the determination of
initial and ongoing eligibility for transitional assistance programs and
employment services. Perform all SNAP casework in an action-based
\"first available worker\" process, through assigned queues. Ensure all
assigned tasks are accurate and completed to the furthest point of
completion. Conduct interactive interviews; utilize the agency\'s PC
based eligibility system to obtain and verify client information.
Perform all tasks related to case maintenance and case management,
Including Assisting With Additional Assistance For Benefits Referrals To
other state agencies, health care providers, and other resources to
support individuals and families as necessary. Prepare and deliver
explanations of eligibility decisions. Evaluate and monitor client cases
to ensure compliance with applicable rules, regulations and guidelines.
Required Qualifications: Knowledge of the principles and correct usage
of the English language involved in writing narratives, including
grammar, spelling, sentence structure, word meaning and punctuation.
Knowledge of basic mathematics. Knowledge of interviewing techniques.
Knowledge of referral sources available for providing services to
clients, including available community support and social services
Resources. Preferred Qualifications Ability To Prioritize And Organize
several tasks. Ability to read, interpret, apply and explain the
provisions of the laws, rules, regulations, policies, procedures,
specifications, standards and guidelines governing agency operations and
assigned unit activities. Ability to gather information in accordance
with established procedures, through questioning and observing
individuals and by examining records and documents. Strong oral and
Written Abilities To Communicate With Others, Maintain Accurate Records,
and use discretion in handling confidential information; ability to
write concisely with a clear expression of thoughts and the development
of ideas in logical sequence. Ability to determine the applicability of
client data, to draw conclusions and make appropriate recommendations.
Ability to establish and maintain harmonious working relationships with
others in a team setting and function successfully in group situations.
Ability to understand persons from different ethnic, cultural and/or
economic backgrounds and demonstrate empathy toward those with physical
and/or emotional stress while maintaimaintaining a calm manner in
stressful and/or emergency situations. Ability to work under adverse
conditions. Ability to use personal computer (PC) based systems and
applications. Given the population served, bilingual or multilingual
fluency. MINIMUM ENTRANCE REQUIREMENTS: At least two years of full-time,
or equivalent part-time, professional or paraprofessional experience in
social work or social casework, claims adjudication, job placement,
recruitment, employment counseling, vocational or rehabilitation
counseling, credit investigation, educational counseling, legal
advocacy, or legal counseling. SUBSTITUTIONS: A Bachelor\'s or higher
degree may be substituted for the required experience on the basis of
two years of education for one year of experience. One year of education
equals 30 semester hours. Education toward a degree will be prorated on
the basis of the proportion of the requirements actually completed.
LICENSES: Based on assignment, travel may be required. Those employees
who elect to use a motor vehicle for travel must have a current and
valid Massachusetts Class D Motor Vehicle Operator\'s license.