Income Maintenance Technician and Income Maintenance Caseworker II

About us

The Department of Social Services Cherokee County, North Carolina, provides critical stabilizing and life saving services in Cherokee County, NC. We are agile, inclusive, and innovative. Our goal is to Serve the citizens of Cherokee County in such a manner that all citizens are safe, and all citizens thrive and grow. We offer a wide array of benefits such as Food and Nutrition, Energy, Medicaid, Adult Services, Child Protective Services, Adoptions, Foster Care, and Foster Parent recruitment and training, and Child Support services.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Safe work environment
• On-the-job training
• Casual work attire
• Work-from-home days
• Flexible working hours

Income Maintenance Technician Starting Salary $32,655

Income Maintenance Technician Job Description

The employee has public contact all day long either in person or by phone. The employee is to be knowledgeable and helpful in making referrals to staff and /or other community organizations and individuals. Employee must be able to explain benefits offered in the agency, and be able to direct persons to other county offices and services as needed.

Employee will greet clients at the reception window, determine client’s need and the department to which the client should be referred. Employee is also responsible for answering incoming calls, and routing calls to the appropriate person.

Employee will process each person who comes to the agency for an application for assistance.

Employee will serve as back-up for processing mail, both incoming and outgoing.

Employee will be responsible for ordering replacement EBT Cards and Medicaid cards. Employee will also take change information and complete address changes as necessary. Other simple changes may be completed by this employee. This employee may also assist eligibility workers by mailing out applications as requested. Employee will be responsible for taking and processing applications for Family Planning Medicaid.

Employee is required to treat the client in a respectful and courteous manner, while gathering minimum information needed to set up files and insure the applicant/recipient is seen by the proper worker. Employee must be capable of dealing with irate and emotional clients calmly and professionally.

This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers, and clients and be able to work in a team environment.

Minimum Training and Experience Requirements for the Income Maintenance Technician Position:

Graduation from high school and two years of paraprofessional or clerical public contact experience which should have included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience..

Other skills Required:
- Strong communication and interpersonal skills
- Ability to work effectively with diverse populations
- Compassion and empathy for others
- Strong organizational skills and attention to detail

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the specific needs of the organization.

Job Type: Full-time

Income Maintenance Caseworker II Starting Salary $38,203

NOTE: If applicant does not meet minimum qualifications of an IMC II, he or she may have to start as an IMC I for 1 year at a starting of $35,320

```Duties:```

This caseworker is assigned to a unit within the Economic Services Section. This position is responsible for taking applications, determining eligibility and maintaining case records for:

• Adult Medicaid
• Family and Children’s Medicaid
• Food and Nutrition Services

This includes collecting evidence by:

• Interviewing the client
• Verifying income
• Determining eligibility
• Maintaining the case record
• Making changes to the case record

This employee must determine how the changes impact the eligibility of the case. Employees must explain program requirements and options and advise or refer clients to other program services as appropriate.

This worker must be human services oriented and possess the ability to interact well with the Supervisor, co-workers, and clients and be able to work in a team environment. This worker must respond to disasters as needed in accordance with the Cherokee County DSS policy, in the event of a natural or man-made disaster or upon the declaration of a state of emergency by the Cherokee County Emergency Management Office.

This worker must use the online program manuals and DSS Administrative Letters as appropriate. This employee is expected to make the final decision in determining eligibility by applying written policy, but be able to recognize situations that should be referred to the Supervisor for clarification.

Minimum Training and Experience Requirements:

We will accept applications for Income Maintenance Caseworker II with the following qualifications:

One year of experience as an Income Maintenance Caseworker; or an equivalent combination of training and experience.

Income Maintenance Caseworker I requires graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Other skills Required:
- Strong communication and interpersonal skills
- Ability to work effectively with diverse populations
- Compassion and empathy for others
- Strong organizational skills and attention to detail

Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the specific needs of the organization.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: From $32,655.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Work Location: In person

Salary : $32,655 - $38,203