What are the responsibilities and job description for the Temporary Tax Examiner I position at Department of Revenue?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
If you love numbers, you may want to look into our Taxation Division Team! The Taxation Division promotes voluntary compliance with all tax laws through information, education, assistance and customer service. The Call Center serves over 200,000 customers each year.
What We Do:
The Call Center employs representatives trained to address citizens’ tax related inquiries ranging in diversity from sales and marijuana excise tax to wage withholding and income tax. We're hiring a customer service oriented individual with accounting knowledge to be our Temporary Tax Examiner I in the Taxpayer Service Call Center!
The Typical Day of a Temporary Tax Examiner I:
Our customer focused representatives become highly skilled, trained professionals after receiving up to four months of onsite, comprehensive orientation and training. These employees learn many key aspects of the role of serving as Temporary Tax Examiners. For example, instructing taxpayers on completion of applicable forms and documents; making determinations of appropriate tax collection procedures and making authorizations or denials of refunds or assessments. Moreover, the Tax Examiner provides the public with information regarding tax statutes, department policies, procedures and positions on taxes administered by the department by telephone, web messages and issuance of letters.
Our work culture is based on teamwork, accountability, dependability and career growth. In fact, our best employees are excellent communicators, team players, have prior tax accounting experience, and are tech savvy!
As a Call Center team member you will:
Educate inbound callers over the phone on specific and ambiguous tax issues administered by the Department of Revenue when the callers are uncertain about Colorado statutes, policies, and procedures.- Analyze and understand complex issues affecting their tax accounts in a fast-paced environment while also communicating the situation clearly and effectively in a way that the caller can understand.
- Assist callers with exceptional customer service in utilizing the Department of Revenue or related entity’s websites, tax software, or service portals to file returns, submit payments, access tax information, and many other activities.
- Learn and adapt to changes in statutes, policies and procedures on a frequent basis while being able to also facilitate the resolution of taxpayer account issues in accordance with the state statutes and policies.
These positions are in training for approximately 3 to 4 months. Examiners are required to report to the Lakewood office at 1351 5th St, Denver, CO 80204 for the duration of the training. Once the training has been successfully completed, unless there are circumstances that prevent it, the examiner is expected to move to the work from home environment with occasional requirement to travel to the Lakewood office. Candidates who live 75 miles or more from the Lakewood location should discuss the travel requirements with the supervisor at the time of interview.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Class Code & Classification Description:
Temporary Aide - P1A1XX
MINIMUM QUALIFICATIONS:
High school diploma or General Education Diploma (GED)
ANDTwo (2) years of experience in customer service experience (six months of this experience must include work in accounting, bookkeeping, auditing or tax-administration).
Substitutions
Additional appropriate education in Accounting, Business, Finance will substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
The ideal candidate will possess the following skills:
- State experience working with GenTax
- Experience working with state, county or municipal taxes
- Experience in bookkeeping, technical accounting, tax administration, business economics, finance.
- Proficient with Microsoft Office and Google Workspace
- Previous call center experience
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Terms of Employment:
- Temporary Aides are limited per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period. The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.
- For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months. For example, a temporary employee who begins working June 15th may work continuously through March 14th. Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.
- Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees’ Retirement Association (PERA). They also receive Workers’ Compensation coverage.
- Non-permanent temporary employees are ineligible for all State of Colorado Benefits except for CSEAP benefits and Colorado Public Employees’ Retirement Association PERA retirement employer contributions.
- Temporary employees are called to work on an as-needed basis; there are no set hours or guarantee of hours.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader)(Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.