What are the responsibilities and job description for the Office Manager (Montrose) position at Department of Revenue?
Department Information
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!
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Description of Job
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Driver License Office Manager Duties:
Duties include, but are not limited to:
- Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
- Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
- Adjust resources and personnel, as needed, for maximum effectiveness
- Handles and resolves customer complaints;
- Processes complicated, or more difficult applications;
- Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
- Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
- Performs all functions of line staff, including issuing documents, when business dictates.
- May stand for long periods of time.
- May be required to travel to another DLO to assist with daily operations.
Check out our DMV video: https://youtu.be/9isQWl9grYc
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application. Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.
Class Code & Classification Description:
Technician V (H4M5XX)
MINIMUM QUALIFICATIONS:
Five (5) years of relevant experience in a public-facing customer service supervisor or managerial role to include staff supervision and performance management.
OR
Education and Experience:
A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service supervisor or managerial role to include staff supervision and performance management., equal to five (5) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
Preferred Qualifications:
- Additional years of direct supervisory experience leading a workforce interacting with the general public
- Additional years of department management experience, establishing performance goals and evaluating workforce performance
- Experience in a regulatory environment or technical customer service workplace serving the general public
- Intermediate to advanced computer and data entry and reporting skills, and proficiency with Google Suite
- Experience managing a retail store or business including overseeing staff scheduling, cash handling, and opening and closing the location
- Excellent customer service skills including de-escalation techniques and well developed written and verbal communication skills
- Driver License Fundamentals (DLF) Certified
Driver License Systems Fundamentals Certification (DLF Certification) Requirement:
Newly hired Office Manager (Driver License Technician V's) will receive Driver License Fundamentals (DLF) training and regular DLF skills evaluations. Before completing one year in this position, the Technician V will complete the DLF Certification assessment; a written and practical examination. Employees are required to achieve a combined average of 90% between the practical and written portions of the assessment to receive the minimum passing grade and earn DLF Certification.
Failure to achieve DLF Certification during the first year in position may result in removal from position and possible termination of employment.
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
- Have an assigned State fleet vehicle
- Are required to operate a vehicle as part of the position
- Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
- Cover letters and resumes are encouraged to be attached to applications, however they WILL NOT be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated.
- Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox at dor_ohr@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, and former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.