What are the responsibilities and job description for the SUPPORT SERVICES ASSISTANT (GENERAL) position at Department of Rehabilitation?
Department of Rehabilitation
SUPPORT SERVICES ASSISTANT (GENERAL)
$3,326.00 - $4,574.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
Final Filing Date: 6/12/2026
Job Description and Duties
Under the direct supervision of the DOS Supervisor I, the Support Services Assistant General (SSA-G) is responsible to provide reasonable accommodation (RA) related support to Department of Rehabilitation (DOR) staff who rely on such support to successfully perform their essential job functions. The SSA-G is responsible to perform the following essential job functions in support of the staff they are assisting: Pull, lift, and carry case files up to 4lbs. Collect and distribute materials as needed; Filing to maintain case files organized and up to date; Typing and data entry; performs other work-related duties as appropriate.
Essential Job Functions:
Provide assistance to DOR staff with handling consumer case files including lifting, carrying, moving files up to 4 lbs. Maintain physical files in an organized manner, alphabetically, so they are up to date and easily located. Maintain electronic files in the Aware system. Collect, upload and file various forms and documents, accurately and timely. May also assist with collection, distribution of other various materials as needed. Provide light clerical related assistance to DOR staff, such copying, scanning, collating, Collect and deliver copies from the printer, fax and mailbox. Prepare and deliver files and other documents for case reviews by the SSMI. Data entry in Aware.
Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time.
Working Conditions
The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.
Position Details
Department Information
DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.
Our work at DOR is guided by the following core values:
- We believe in the talent and potential of individuals with disabilities.
- We invest in the future through creativity, ingenuity, and innovation.
- We ensure our decisions and actions are informed by interested individuals and groups.
- We pursue excellence through continuous improvement.
- We preserve the public’s trust through compassionate and responsible provision of services.
MISSION STATEMENT:
Department Website: http://www.dor.ca.gov
Special Requirements
Employment Application (STD.678):
- Do not submit any document(s) with your social security number on it
- Do not submit your exam result(s) along with your application.
- Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed application. This page is for examination use only.
A resume is required and must be included.
Travel will be required.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/12/2026Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Desirable Qualifications
- Good communication skills.
- Willingness to learn.
- Knowledge of reference materials and local resource materials developed for this use.
- Ability to compose and type short letters.
- Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect.
- Ability to follow approved Departmental policies and procedures.
Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:
- Pension through CALPERS
- Medical Benefits, including health, dental, and vision insurance
- Medical benefits into retirement
- Deferred Compensation options: 401k and 457b
- Leave benefit options (Vacation/Sick or Annual Leave)
- Paid Holidays
- Life Insurance
- ScholarShare (College Saving Account)
- School Loan forgiveness under the federal Public Service Loan Forgiveness Program
General State Employment Benefits and Protections
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.dor.ca.gov
Hiring Unit Contact:
Levi Van Fossen
(559) 444-2410
Levi.VanFossen@dor.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights
(916) 558-5850
Civil.Rights@dor.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Examination Information
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2914
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Salary : $3,326 - $4,574