Insurance Services Technician- 2 Positions 03846 & 00710

Title: Insurance Services Technician- 2 Positions 03846 & 00710

State Role Title: Admin and Office Spec III

Hiring Range: $43,050 - $49,507

Pay Band: 3

Agency: Department of Motor Vehicles

Location: Richmond, VA (INSURANCE SERVICES PROGRAM)

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Motor Vehicles (DMV) is seeking 2 Insurance Services Technicians. These are technical positions in a high-volume regulatory unit, responsible for reviewing and processing insurance verification notices, certificates, suspensions, Information Request (FR200), police checks, and accident reports. The insurance Services Technicians support customer service centers, DMV Direct, private and public business partners, and internal departments while ensuring compliance with federal and state laws.

The mission of Vehicle Services Administration is to support the agency's vision, mission, customer service philosophy, and Code of Professionalism by ensuring the accuracy of the agency's vehicle operations. This includes vehicle titling, registration, license plate development, insurance verification, salvage, dealer programs, and online programs, all in compliance with federal and state laws. The department manages the development of policies and procedures for these operations in support of our field units and stakeholders.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

• Experience responding to customer inquiries via phone, email, or mail, while providing professional and timely assistance

• Ability to perform detailed work accurately and interpret and explain policies and procedures.

• Experience processing insurance certificates, verification notices and orders of suspension while maintaining accurate records of processed documents

• Experience conducting research and experience composing and generating reports

• Experience collaborating with internal and external stakeholders to resolve escalated issues efficiently

• Proficiency in Microsoft Word, office equipment, and standard business forms
  

Additional Considerations

• Experience with DMV operations, insurance verification, or regulatory compliance processes.

• Experience conducting research using DMV databases and systems
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.