Customer Service Technician (Part-time/Wage) Richmond Central DMV03829

Title: Customer Service Technician (Part-time/Wage) Richmond Central DMV03829

State Role Title: Admin and Office Spec III

Hiring Range: $16.31 to $17.93

Pay Band: 3

Agency: Department of Motor Vehicles

Location: RICHMOND CENTRAL CSC

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as Part-Time (Wage) Customer Service Technicians in the Richmond Central Customer Service Center (CSC).

The selected applicants will handle various customer transactions, including communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services. Training will be provided to ensure your success.

We would like to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This is a wage position limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

Customer service experience working in a fast-paced environment.
Experience using a personal computer or other automated systems.
Excellent oral and written communication skills.
Experience handling cash/credit card transactions
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem solving, and multitasking skills.
Must have attention to detail, accuracy, and complete assignments on time.
Must be at least 18 years old and have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
Experience working in a team or group environment.
Experience interpreting and explaining complex policies and procedures
High School diploma or general education degree (GED).
Can lift 10 – 25 pounds.

Preferred Qualifications

None

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver's history and criminal background check. A fingerprint-based criminal history check will be required on the selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.