Child Support Case Manager - Entry (Eugene)

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Job Description:

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Child Support Case Manager (Entry) for our Eugene office. Core skills to be successful as a case manager include attention to detail, consistency, and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today!

Job Duties (in part)

Due to the nature of this position for training, the required work hours are 8 a.m.– 5 p.m., Monday through Friday in office, with an hour scheduled for lunch. After training is complete, there may be more schedule flexibility.

• Review individuals’ case documents and records to determine if a child support order is needed.

• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.

• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.

• Apply federal and state laws, rules, and agency policies and procedures.

• Verify payments are properly disbursed.

• Verify accuracy of any state agency claims against child support.

• Request, review, and evaluate paternity declarations to initiate action. Complete and file legal documents to establish paternity. Process modification requests.

• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.

OR

• A Bachelor's Degree may substitute for the above experience.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $4,833- $6,713 monthly. 6% of which is the Public Employees Retirement System contribution).

Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.

Desired Skills, Experiences, and Attributes

• Adaptability when facing change in job processes and requirements.

• Skill in sorting through, and analyzing, mass amounts of information.

• Professional experience communicating policies, rules, or laws to the public.

• Computer proficient with a clear ability to learn new systems and methods.

• Experience using a variety of computer programs to view, enter, edit, and extract information.

• Ability to independently complete assignments on time.

• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.

• An ability to work in an environment with frequent interruptions.

What’s In It For You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 11 paid holidays a year, and special days off.

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

• The Public Service Loan Forgiveness (PSLF) provides public service employees with federal student debt forgiveness, in certain situations, after 120 qualifying monthly payments. Full-time positions with the State of Oregon qualify for PSLF. You can find more information about this program here.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran status, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach a cover letter.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the required resume and requested cover letter. In your cover letter please share why you think you would be a good fit for the position given your job experience and education. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
doj.recruitment@doj.oregon.gov

Phone: (503) 947-4328
Fax: (503) 373-0367