Branch Support Specialist (Office Specialist 2) - Oregon City

Initial Posting Date:

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Job Description:

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire a Branch Support Specialist (Office Specialist 2) for our Oregon City office. Friendly, helpful, organized, good judgment- those are just a few of the qualities we’ll be looking for in a candidate.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive, supportive work environments and value the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive, performance-oriented workplace where all individuals are welcomed and appreciated so they can achieve greater fulfillment and success. Apply today!

Primary Duties (in part)

Due to the nature of this position, the required work hours are 8 a.m. – 5 p.m., Monday through Friday, with an hour scheduled for lunch.

• As office receptionist, receive calls and visitors. Forward calls to Oregon Child Support Program staff as appropriate.

• Provide customer service/reception with screening telephone calls, assist walk-in customers and visitors, answer general information questions, and access and narrate computerized child support files when appropriate.

• Process outgoing mail, and open and distribute incoming mail. Upload and associate any documents to the web-based child support case management system.

• Develop, draft and revise office procedures as needed.

• Attend team meetings, take notes, and prepare minutes in a draft form for editing and approval.

• Coordinate scheduling of conference rooms.

• Notarize documents as needed, upon successful completion of notary training and exam.

• Scheduling paternity tests at various locations, and administer paternity tests as needed.

• Find, interpret, and apply the laws, rules, policies, and procedures that apply to this position in the Oregon Child Support Program.

• Provide technical assistance and administrative related tasks to support team and management.

• Review and respond to inquiries about the status of cases assigned to the office.

• Other duties as assigned.

Required Experience

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

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• An associate degree in any field.

OR

• An equivalent combination of education and experience.

AND

• Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Desired Skills, Experiences, and Attributes

• Ability to accurately keyboard 45 wpm.

• Professional experience working collaboratively with a team and strong interpersonal skills.

• Ability to maintain professional composure, tact, and friendliness while working with Oregon Child Support Program staff and dealing with public who may be irate, hostile, or emotionally distraught in an environment with frequent interruptions.

• Proficiency in the use of computers, including Microsoft Office Suite and the ability to learn and effectively utilize specialized software applications.

• Must be able to read and interpret various computer program screens, change from one screen, program, or case to another, coordinate the data, and recall the differences and similarities.

• Experience with working independently, prioritizing own work and meeting time sensitive deadlines, at times with little notice and frequent interruptions.

What’s In It for You

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).

• Permanent, full-time employment.

• Vacation, sick leave, 11 paid holidays a year, and special days off.

• Excellent medical, dental, and vision benefits.

• Pension and retirement programs.

• Endless peer and management support, and representation by the Service Employees International Union (SEIU).

• Opportunity to expand your professional skills.

For more information about our benefits, you can learn here.

Application Process

Join the Oregon Child Support Program and become a valued member of a team dedicated to diversity and inclusivity. We welcome applicants from all backgrounds to apply, fostering a well-rounded workforce that reflects the diverse populations we proudly serve.

Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.

• Click "Apply" and complete the online application and all supplemental questions.

• Attach your resume.

• Attach your cover letter identifying your attributes that meet desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon here.

ALL APPLICANTS: You will only have one opportunity to upload the requested resume and cover letter. Drag and drop both resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.oregon.gov. Any materials emailed will be associated on your behalf if received before the posting deadline.

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

For additional information regarding working for the Department of Justice and application assistance, click HERE.

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
doj.recruitment@doj.oregon.gov

Phone: (503) 947-4328
Fax: (503) 373-0367