What are the responsibilities and job description for the Operations Support (Public Benefits Specialist – Entry) position at Department of Human Services?
Initial Posting Date:
11/18/2025
Application Deadline:
11/25/2025
Agency:
Department of Human Services
Salary Range:
$3,705 - $4,833
Position Type:
Employee
Position Title:
Operations Support (Public Benefits Specialist – Entry)
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being.
As Operations Support, you will work in our Gresham office assisting Oregonians in-person.
Summary of Duties
As Operations Support (Public Benefits Specialist - Entry), you will:
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns.
- Assisting Oregonians through a trauma informed lens.
- May include financial desk responsibilities.
- Providing support for the business functions within the office.
Learn more about our programs, as your work providing services will be through the
Self-Sufficiency Program
(SSP).
Minimum Qualifications
- Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
- Extensive experience providing front-line customer service in a high-volume, fast-paced reception or front desk environment.
- Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences.
- Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.
- Experienced in accurately entering and verifying detailed data.
- Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.
- Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.
Working Conditions
- Work schedule is a tradition work week, Monday-Friday.
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- This position works in the store front office.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
- Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A valid driver’s license and acceptable driving record may be required for this position.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The salary range listed is the non-PERSmonthly salary range. If you are already a participating PERS member or once you become PERS eligible,the salary range will increaseby 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:Yvette.C.Medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
