What are the responsibilities and job description for the Office Specialist 2 | Bilingual English/Spanish required! position at Department of Human Services?
Initial Posting Date:
11/04/2025
Application Deadline:
11/15/2025
Agency:
Department of Human Services
Salary Range:
$3,429 - $4,622
Position Type:
Employee
Position Title:
Office Specialist 2 | Bilingual English/Spanish required!
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Required: English & Spanish
To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
Imagine a career that not only values your expertise but also paves the way for your professional growth. If you have a background in secretarial or administrative roles and a familiarity with agency programs, we are eager to hear from you!
As an Office Specialist 2, you will work in The Dalles office on Klindt Drive assisting Oregonians in-person.
Summary of Duties
As an Office Specialist 2, you will:
- Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
- Support the infrastructure of the office by supporting the day-to-day operation.
- Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in-person, by phone or email to resolve any questions or concerns.
- Assisting Oregonians through a trauma informed lens.
- May include financial desk responsibilities.
- Providing support for the business functions within the office.
Minimum Qualifications
- Bilingual language skills in Spanish and English, And
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
- An associate degree in any field; OR
- An equivalent combination of education and experience.
Essential Attributes
We are looking for candidates with:
- Proficient in navigating various online platforms, including Microsoft Word, Excel, PowerPoint, email systems, and search engines; experienced in managing multiple calendars and utilizing scheduling software effectively.
- Skilled in taking initiative and resolving customer inquiries or concerns related to account management, ensuring a positive client experience.
- Adept at supporting the administrative functions of a fast-paced office environment, maintaining organization and efficiency.
- Committed to delivering exceptional customer service through prompt, accurate communication and information sharing.
- Experienced in adapting to and integrating new policies, procedures, systems, and programs into daily workflows with ease and professionalism
Working Conditions
- Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
- Experience high volume of computer work, using various computer programs in a fast-paced team environment.
- Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
- This position works in the store front office.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
- Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- The salary range listed is the non-PERSmonthly salary range. If you are already a participating PERS member or once you become PERS eligible,the salary range will increaseby 6.95%.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
- Email:yvette.c.medford@odhs.oregon.gov
- Phone (call or text): 541-709-0306
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
