Human Services Case Manager

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Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.

OPPORTUNITY AWAITS! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!

A Cover Letter is required. If a Cover Letter is not attached, your application will be declined!

SUMMARY OF DUTIES

The purpose of this position is to assess initial applicants, their family situation, and on-going participants to develop, coordinate, and arrange a variety of services to allow elderly and disabled adults or medical patients about to be discharged from a hospital to get the continuity of care needed or to allow families in Oregon's family assistance programs to become self-sufficient while helping them to meet their basic needs.

As a Case Manager, you will:

• Screen clients for medical, social, and financial eligibility and assesses clients' medical, physical, and mental condition and level of function. Interview client, physicians, hospital discharge staff, family members, and others.
• Match clients with providers by determining appropriate service placement and payment level. Monitor on-going needs and provider services through regular contact with providers and clients including staffing client needs with providers, giving on-going training to providers, and directing providers in client care. Maintain appropriate records.
• Utilize judgement in recognizing and assessing client’s health and functional status and be knowledgeable of issues representing potential abuse and neglect.

Minimum Qualifications:

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field.

OR

A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Essential Attributes

We are looking for candidates with:

• Experience assessing the eligibility of clients, documenting case information accurately, and identifying potential risks or changes in health and well-being.
• Experience collaboratively with healthcare providers, social service agencies, and families to develop and implement effective care plans.
• Ability to provide compassionate, client-centered support by clearly explaining services, addressing concerns, and advocating for individual needs.
• Experience taking initiative in managing caseloads, identifying client needs, and ensuring timely coordination of services with minimal supervision.
• Providing sound judgment to assess complex situations, determine appropriate services, and develop tailored care solutions.

Attention all candidates! An attached cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions:

This position will work out of the office. Remote work is not an option at this time. The normal schedule for this position will be Monday – Friday, 8am to 5pm. The worker is required to make home visits to various areas of Douglas County. Case Managers may be exposed to unclean living conditions, communicable diseases, second-hand smoke and pets. The position requires regular contact with clients/family members/other contacts who may be emotionally fragile, demanding, and potentially hostile. The ability to prioritize vulnerable clients, think critically in crisis situations, and communicate appropriately in stressful situation is essential.

There is required use of a laptop computer during home visits; strong computer skills are required to navigate a variety of mainframe screens and search online for pertinent rules and regulations pertaining to eligibility and program specifics. Multiple and restrictive Federal and State regulations apply. Numerous procedures exist for processing assignments that vary in nature and must be completed timely and accurately. The worker must be able to communicate program requirements in a manner that facilitates understanding to the general public and mentally and/or physically impaired individuals. Physical demands of the position in the office are limited.

A valid Oregon driver's license is required for this position, with an acceptable driving record.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• Cost of Living Adjustments.
• Amazing benefits package.
• Annual salary increases (until you reach the top of the listed salary range).
• ODHS Employee Resource Group communities that promote shared learning.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
• Oregon National Guard. Form DA5016, DD214 or NGB22 Required. Eligible starting January 2026. 5% awarded.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence. If you contact the recruiter, please include the job requisition number.
• Email: brent.lawrence@odhs.oregon.gov