What are the responsibilities and job description for the Family Coach (Human Services Case Manager) Dallas position at Department of Human Services?
Initial Posting Date:
10/17/2025
Application Deadline:
10/26/2025
Agency:
Department of Human Services
Salary Range:
$4,409 - $6,420
Position Type:
Employee
Position Title:
Family Coach (Human Services Case Manager) Dallas
Job Description:
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star
and our vision for a positive RiSE organizational culture
that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! We are looking to hire a Family Coach, Human Services Case Manager, in our Dallas Branch office. In this position you will provide support to families transitioning to independence using strength-based, culturally appropriate services. This is not just an opportunity—it's a calling to create meaningful change.
Summary of Duties
As a Family Coach, you will:
- Assist families in becoming independent, healthy and safe through ongoing coaching, collaboration, and coordination.
- Engage families by providing a variety of services including but not limited to: individual and family assessments; identification of goals and a path off state assistance; identification of individual and family strengths; collaboration with other state agencies, community organizations and resources.
- Conduct interviews to determine family needs and eligibility.
- Develop and maintain a base knowledge of employment services, contractors, and community services to meet the employment needs of the family.
- Complete program applications for program benefits and, if eligible, issue appropriate support payments.
- Develop a case plan and identify the family's steps towards self-sufficiency.
- Monitor progress and conditions and make necessary modifications to the case plan.
- Initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed.
Minimum Qualifications
A valid driver’s license and acceptable driving record are required for this position.
A bachelor's degree in a Behavioral Science, Social Science, or a closely related field
OR
A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)
OR
Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Essential Attributes
We are looking for candidates with:
- Experience supporting individuals or families in identifying their needs, setting goals, and developing action plans.
- Experience building trust and rapport with individuals from diverse backgrounds.
- Experience engaging with individuals in a culturally responsive manner that demonstrates compassion, respect, and affirmation of their values and identities.
- Experience using critical thinking skills to make informed decisions based on analysis, knowledge, and professional experience.
- Experience handling confidential and sensitive information with professionalism, honesty and integrity.
- Experience applying trauma-informed practices to support individuals in a respectful and empowering manner.
- Experience using various computer software programs to accurately enter, manage, and retrieve information.
- Experience supporting survivors of domestic violence.
Attention all candidates! A cover letter is required! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
- Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
- The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Working Conditions
- Your work shift will be 8:00am-5:00pm Monday through Friday. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
- Hours of work may vary from day to day and may include evenings and weekends.
- Fast-paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity.
- You work is conducted in offices, participant’s homes, and other community sites.
- Some overnight travel may be required to attend statewide meetings and trainings.
- Occasional compensated overtime maybe required. All overtime must be pre-approved by supervisor before working it.
- You will have contact with a diverse range of people including some who may be experiencing emotional and financial stress and will need to respond with compassion and professionalism through a trauma informed lens.
- You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
- ODHS Employee Resource Groupcommunities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazingbenefits package.
- Possible eligibility for thePublic Service Loan Forgiveness Program.
Employment Preference
Veterans’ preference:
- Veterans’ preference information.
- How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Gregory Azure. If you contact the recruiter, please include the job requisition number: REQ-189301.
- Email: Gregory.P.Azure@odhs.oregon.gov
- Phone (call or text): 503-509-6443