What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at Department of FISCal?

The Information Technology Associate (ITA), serving as a Desktop Support and Asset Management Specialist within the Desktop Support Unit, provides technical expertise in desktop administration and IT support. The incumbent is responsible for tracking IT assets assigned to staff and contractors, maintaining, and troubleshooting desktop and mobile hardware, operating systems, software applications, printers, virtual desktops, security software, email accounts, network access, and remote access services.

The ITA provides technical assistance related to the installation, configuration, maintenance, and troubleshooting of IT systems. This role supports end users across a range of IT services to ensure efficient and reliable technology operations. This position primarily focuses on Business Technology Management, Client Services, and Software Engineering but may involve responsibilities across other IT domains as needed.

Please note that to be list appointed for placement in the Information Technology

Associate classification, you must take and pass the examination.

You will find additional information about the job in the Duty Statement.

Working Conditions

At FI$Cal, we offer remote-centered position with the flexibility of telework for three or more days per week. In-office attendance is mandatory on designated days. Our office is located at 2000 Evergreen Street, Sacramento, CA. Candidates residing outside of California are welcome to interview, but proof of California residency is required before appointment. Please note, relocation and commute expenses are the responsibility of the employee.

This position requires prolonged sitting in an office-setting environment with the use of a personal computer. Employees must demonstrate a commitment to maintain a working environment free from discrimination and sexual harassment. All staff must maintain regular, consistent, predictable attendance, maintain good working habits and adhere to all policies and procedures.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with Department of FISCal.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

INFORMATION TECHNOLOGY ASSOCIATE

Additional Documents

Job Application Package Checklist
Duty Statement

Position Details

Job Code #:

JC-473658

Position #(s):

333-350-1401-010

Working Title:

Desktop Support and Asset Management Specialist

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

$4,791.00 - $6,421.00 A

$5,266.00 - $7,058.00 B

$5,757.00 - $7,716.00 C

$6,331.00 - $8,485.00 D

# of Positions:

Work Location:

Sacramento County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The FI$Cal system modernized how the state of California manages its finances and is one of the largest and most dynamic IT and business-transformation undertakings in California’s history. It eliminates the need for hundreds of independent legacy systems by combining the state’s accounting, budgeting, cash management, and procurement operations into a single financial-management system.
Our Mission is to operate the statewide financial system to enable California to perform budgeting, procurement, cash management and accounting functions transparently and efficiently.

Our Vision is to provide world-class customer service, innovative solutions and efficient system operations as a trusted partner.

FI$Cal has four Department Divisions

Administrative Services Division, Business Operation & Solutions Division, Information Technology Division and Executive Division

This position is located in the Information Technology Division, whose core mission is to provide a reliable, quality solution to customers and partners and maintain the highest level of security. The Division strives to support FI$Cal with self-sufficient, innovative technology infrastructure and application services built and managed by skilled technical staff. As customer and partner needs evolve, the Division will continue to improve FI$Cal by using its mature systems development life cycle processes.

Department Website: https://fiscal.ca.gov

Special Requirements

The position(s) require(s) a Background Investigation be cleared prior to being hired.

The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity

This position requires the ability to work under pressure to meet deadlines and may require excess hours to be worked.

The incumbent is expected to perform functions and duties under the guidance of the Department of FISCal’s core values.

The incumbent provides back-up, as necessary, to ensure continuity of departmental activities.

This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 4/20/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of FISCal

Human Resources Office

Attn: Human Resources Office

2000 Evergreen Street

Suite 120

Sacramento, CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of FISCal

Human Resources Office

2000 Evergreen Street

Suite 120

Sacramento, CA 95815

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional. It may be included, but is not required.
Other -
Resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed Employment Application (STD. 678).
Statement of Qualifications -
A Statement of Qualifications (SOQ) is required and must be submitted with your application. Please see instructions below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Troubleshoot Software/Hardware
Service/Help Desk
Inventory Management
Ticketing system experience
Customer Service Experience
ServiceNow Experience
Onboarding/Offboarding Experience
Telework Support Experience

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Our office has free, gated parking, and convenient electric vehicle charging stations available.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://fiscal.ca.gov

Human Resources Contact:
FI$Cal Human Resources Office
(916) 576-5240
Careers@fiscal.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
FI$Cal Labor
(916) 576-5240
Labor@fiscal.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifications (SOQ)

When completing the SOQ, you must title the page “Statement of Qualifications”. The SOQ must be typed in 12-point Arial font and be no more than 500 words in length with correct grammar use, punctuation and spelling. Your SOQ must address the following:

Describe a typical day in your previous Help Desk role, including examples of the support you provided and the system administration tools you used. Share an instance when you encountered a desktop support issue you had never seen before, explaining the steps you took to troubleshoot and resolve the problem.

Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Additional Application Information

Employment Application (STD. 678):

PLEASE NOTE: All relevant work experience, skill sets, education, and professional qualifications must be listed on the Employment Application (STD. 678); resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed STD. 678. Applications will be screened based on the information provided on the STD. 678; failure to include required information on the STD. 678 may result in elimination from the recruitment process. APPLICATIONS WITH “SEE RESUME” OR “SEE ATTACHED” WILL NOT BE CONSIDERED. If you are applying for more than one recruitment, a separate STD. 678 is required for each recruitment for which you would like to be considered.

In order for experience to be considered, applications must be completed fully, including “to” and “from” employment dates (m/d/y) and hours worked per week. If various hours per week please average. Applications submitted via mail or drop-off must include the JC number listed on this recruitment, and indicate the basis of your eligibility in the “Examinations or Job Title” section on your application (i.e. Training and Development, List Eligibility, Lateral Transfer, etc.).

Please do not include the Equal Employment Opportunity questionnaire of the state application.

Applications will be scored based on the information contained in the application package.

PDF file format is preferred for supporting documents.

Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birth date, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online (i.e. SSN, examination related information, and driver’s license number) will automatically be redacted upon submission.

Possession of minimum qualifications will be verified prior to interview and/or appointment.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. Foreign transcripts must include official verification of U.S. equivalency prior to appointment by an organization, found here. Official transcripts may be required upon appointment. If it is determined a candidate does not meet the minimum qualifications, the candidate may be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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