What are the responsibilities and job description for the Triage Officer, Elevators position at DEPARTMENT OF BUILDINGS?
Triage Officer, Elevators
- DEPARTMENT OF BUILDINGS
Posted on
10/06/2026
- Full-time
Location
NYC-ALL BOROS
- Exam may be required
Department
Elevator Inspection
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Job Description
Under direction:
- Responsible for reviewing the complaint intake process to identify, interpret, analyze, and appropriately address complaints made to the Department, involving allegations of non-compliant conditions at various properties.
- Monitors relevant data sources, including but not limited to 311 referrals, unit databases, BSMART, BIS, DOB Now, etc., to ensure accuracy of complaint assignments.
- Identifies, analyzes, and interprets trends or patterns within available data sets.
- Administratively resolves duplicative and multiple complaints.
- Investigates, and when possible, administratively resolves unsubstantiated complaints utilizing department records.
- Filters and "cleans" data by reviewing relevant reports, printouts, and indicators, to locate and correct complaint categorization problems.
- Refers complaints to appropriate jurisdictions, i.e., City, State & Federal Agencies, or other DOB units, when necessary.
- Works with Unit supervisors to prioritize operational needs when required.
- Cross-references data from primary or secondary data sources, to improve resolution efficiency.
- Possesses knowledge of how DOB NOW operates and assists personnel with any issues.
- Oversees service levels and notifies unit management of any discrepancies.
- Monitors multiple complaints and notifies supervisors.
- Assists Unit management with the handling of cease use and restore to service inspections.
- Performs research and reviews elevator and/or vertical transportation related construction documents, as required.
- Monitors and oversees Elevator Unit reports and audits.
- May be called upon to perform additional responsibilities based on the operational needs of the Unit.
To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
INSPECTOR (ELEVATORS) - 31624
Minimum Qualifications
1. Five years of full-time satisfactory experience in the actual assembly, installation, repair or design of elevators; as a maintenance elevator machinist with elevator manufacturers of recognized standing; as a maintenance elevator mechanic working on various standard makes of elevators; or as an inspector of the construction, alteration, maintenance, or safety of elevators; or
2. Three years of experience as described in ”1” above, and two years of formal training or education in an accredited college, technical school or trade school in courses in or directly related to installation, repair or design of elevators; or
3.Three years of experience as described in ”1” above, and sixty (60) credits towards a degree in applied mechanics, mechanical engineering, mechanical engineering technology, electrical engineering, or electrical engineering technology from an accredited college or university; or
4. Completion of an apprentice program, a minimum of three years in length, in the maintenance elevator mechanic trade or elevator inspection and one of the following: (a) Two years of experience as described in “1” above; or (b) Two years of education as described in “2” above; or (c) 60 credits as described in “3” above; or
5. A license as a professional engineer or registered architect issued pursuant to the New York State Education Law.
6. Education and/or experience which is equivalent to “1,” “2,” “3,” or “4” above.
7. To be eligible for placement to Assignment Level II, individuals other than licensed professional engineers or registered architects must have, after meeting the minimum requirements, at least one additional year of experience as described in “1” above.
8. To be eligible for placement to Assignment Level III, individuals other than licensed professional engineers or registered architects must have, after meeting the requirements for Assignment Level II above, at least one year of experience as described in “1” above in a supervisory capacity.
Preferred Skills
- Working knowledge of NYC Construction Codes, particularly Building Code Chapter 30 - Elevators & Conveying Systems - Computer proficiency, including Microsoft Word, Microsoft Excel, and DOB Now: Inspections - Analytical skills - Strong written and verbal communication skills - Ability to prepare statistical reports
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
804231
Posted until
10/20/2026
Title code
31624
Civil service title
INSPECTOR (ELEVATORS)
Title classification
Competitive-1
Business title
Triage Officer, Elevators
- Experience level: Experienced (non-manager)
Job level
02
Number of positions
1
Work location
280 Broadway, 4th Floor, N.Y.
- Category: Public Safety, Inspections, & Enforcement
Triage Officer, Elevators
Salary : $70,898 - $81,533