What are the responsibilities and job description for the Permit Processing Associate position at DEPARTMENT OF BUILDINGS?
Permit Processing Associate
- DEPARTMENT OF BUILDINGS
- Full-Time
- Exam May Be Required
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Job Description
Under general supervision, with some latitude for independent initiative and judgment, the Permit Processing Associate performs administrative work related to the intake, review, and processing of permit applications and associated records. The selected candidate will ensure compliance with applicable rules, regulations, and Department standards, while delivering high-quality customer service and supporting permit renewals within a targeted 90-day turnaround.
Duties and Responsibilities
- Review, process, and maintain permit applications for both initial filings and renewals in DOB NOW
- Verify the completeness and accuracy of submissions, including supporting documentation such as plans, insurance, and required forms
- Review documentation submitted claiming that work was not performed due to financial hardship, inability to access a neighboring property, issues with acquiring necessary materials, or any other reason established pursuant to department rules (ex. review financial documents and determine if a financial hardship is demonstrated)
- Enter and update application data in Department systems, including Building Information System (BIS) and DOB NOW
- Process customer requests for records and maintain files in accordance with established record retention policies
- Research and respond to inquiries from the public, industry professionals, and internal staff via phone, email, and in person
- Provide professional and courteous customer service in alignment with agency standards
CIVIL SERVICE STATUS
Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.
Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.
REMOTE WORK
This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
To Apply:
Visit Jobs NYC (cityjobs.nyc.gov) to view and apply for available positions. Search by agency (Department of Buildings), keywords, or for the specific Job ID #.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
Minimum Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Preferred Skills
- Excellent written and verbal communication skills - Excellent organizational skills - Strong computer skills, including use of Customer Relationship Management (CRM) systems and Microsoft Outlook and Excel - Ability to work independently and as member of a team - Ability to learn and support new systems and applications
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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- Experience Level:Experienced (Non-Manager)
- Category:Public Safety, Inspections, & Enforcement
Salary : $55,105 - $63,371