What are the responsibilities and job description for the Universal Banker position at Denver Savings Bank?
- Employee would be primarily working at Denver location but would also have time at Waverly location. Must be available to work until 6 pm and have 2 years of experience working as a Teller or Universal Banker.
The Universal Banker plays a critical role in delivering high-quality customer experiences while balancing transactional efficiency, operational accuracy, consultative conversations, and risk management. This role requires versatility — seamlessly transitioning between teller transactions, service support, and needs-based solution conversations.
DAILY RESPONSIBILITY EXPECATIONS
Assist with branch opening / closing procedures.
Prioritize customer follow up and expected branch traffic flow.
Balance teller transactions, service requests, and incoming call requests.
Stay intentional with every interaction — listen actively, identify needs, and document key details.
Review branch goals/needs, personal production objectives.
Support lobby management by greeting and directing customers appropriately.
Adjust priorities as branch traffic and staffing needs shift.
Maintain cash drawer accuracy and adhere to operational procedures.
Complete outstanding follow-ups (calls, emails, documentation).
Assist with opening Checking and Savings Accounts, and Certificates of Deposit.
Expectations:
Professionalism & Communication
- Use clear, customer-friendly language (avoid internal jargon).
- Handle complaints professionally and confidently.
- Demonstrate consistent adherence to structured processes.
Adaptability & Resilience
- Transition smoothly between teller, service, and needs based conversations.
- Adapt to new technologies, procedures, and workflow changes.
- Maintain composure during peak traffic and high-pressure situations.
Collaboration & Teamwork
- Support teammates during high-traffic periods.
- Participate in huddles and team meetings.
- Contribute to positive branch culture and engagement.
Feedback & Growth Mindset
- Seek and apply feedback for continuous improvement.
- Take ownership of performance and development goals.
- Engage in progress toward development plans.
Learning & Development
- Stay current on products, promotions, and digital tools.
- Complete required compliance and operational training.
- Pursue additional learning opportunities to strengthen banking knowledge and career progression.
DSB Core Values
Positive Energy: We smile…a lot. We are happy and realize it’s a choice. We have a zest for life. We have fun and celebrate. We don’t participate in gossip, and we have no room for negative attitudes or energy.
Extreme Ownership: We take initiative and don’t wait for others to direct. We don’t make excuses, we just get it done. We Own it! We have integrity in all that we do. We strive for excellence in all that we do.
Build Genuine Relationships: We listen. We are sincere. We are trustworthy. We are humble but confident. We value teamwork.