Front Desk Coordinator

About Us:

Denver Fertility Care is a leading fertility and reproductive health, committed to providing compassionate, cutting-edge care to individuals and couples seeking fertility treatment. We pride ourselves on personalized patient care, clinical excellence, and a supportive work environment.

Denver Fertility Care (DFC) is the only physician-owned fertility practice in Colorado. We help people become parents and you will be a part of that process. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information about DFC, visit

Position Summary:

We are seeking a highly skilled and compassionate Full-time Front Desk Coordinator. The ideal candidate will play a crucial role in supporting patients throughout their fertility journey, providing education and emotional support. This position does require you to work up to 50% of the time at both locations whenever it is deemed necessary.

Location Addresses: 9780 PYRAMID CT. ENGLEWOOD AND 4600 E HALE PKWY. DENVER

You will be responsible to travel between the two offices as needed; however, no more than absolutely necessary.

Responsibilities:

· Greet all patients and visitors as they enter the practice.

· Check in each patient upon arrival.

· Responsible for gathering, updating and maintaining the patient demographic information.

· Responsible for scanning insurance cards, picture ID or other identification cards and prior medical records information into the patient's medical record.

· Responsible for taking patient payments, procedure pre-payments, and past due balances and provide a receipt to the patient.

· Responsible for patient appointment scheduling and rescheduling patient appointments when needed.

· Communicate with patients in a timely manner when schedule changes are made.

· Responsible to handle confidential information and patient medical records.

· Answer phone calls take and triage phone messages, forward calls based on urgency and in a timely manner.

· Responsible for assisting each patient with their appointments for the day, monitoring patient schedule to assure patient is getting to their appointment on time and with minimal wait time, effectively maintaining timely patient flow.

· Assist patient, staff, and provider, as needed.

· Responsible for calling each patient who has not completed the new patient paperwork two days prior to their scheduled appointment.

· Maintain positive relationships with other departments.

· Check fax machine, throughout the day and distribute all incoming faxes to appropriate staff member. Fax patient information, as directed.

· Assure the readiness of the lobby for each work day; open building at the designated time and ready computers at the front desk prior to patient arrival for the day.

· Participate in staff meetings and other in-services or training and is accountable for the information/education provided in those meeting.

· Other duties as assigned.

· BASIC BILLING:

· Verify insurance Benefits

· Prior Authorization

Requirements:

· Contributes to a positive work environment by demonstrating accountability, flexibility and continuous improvement 1-year Fertility or OB/GYN experience preferred

· Prior knowledge and experience with CPT and ICD-10 codes is preferred

· Must be well-organized with excellent interpersonal skills

· Must communicate positively and professionally with all internal and external customers, physicians, and team members.

· Displays a positive attitude and flexibility in changing situations

· Participates in identifying problems and suggesting solutions

· Independent, motivated, analytical, organized team player with thorough follow-up skills in a fast-paced environment

· Dependable

· Always maintain strict confidentiality for all patient and clinic information, adheres to HIPAA guidelines/regulations

Company Overview:

Denver Fertility Albrecht Women's Care is a warm and inclusive infertility center with cutting edge technologies. Our physicians and staff bring competence, integrity and personal approach to fertility care.

We offer:

· Competitive pay

· Medical

· PTO and holiday pay

· 401 (K) and Safe Harbor

· Onsite Workout Facility

Job Type: Full-time

Pay: $ $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Meridian, CO Required)

Ability to Relocate:

• Meridian, CO 80112: Relocate before starting work (Required)

Work Location: In person

Salary : $25