Manager, IT - Data & Applications

The application window for this position has an anticipated end date of 01/27/2026.

Company Overview

The Denver Center for the Performing Arts (DCPA) is one of the largest non-profit theatre organizations in the nation, presenting Broadway tours and producing theatre, cabaret, musicals, and innovative, immersive experiences. Through these experiences and alongside our robust Education program, we engage hundreds of thousands of visitors each year. 

The DCPA’s workforce includes more than 300 employed team members in non-union and union positions (in partnership with seven unions). In addition, we employ hundreds of artists and contractors annually. We have a strong volunteer program which includes more than 300 volunteers. 

Our Mission: “We engage and inspire through the transformative power of live theatre.”

Culture Statement 

For more than 40 years, creativity and community have been the foundation of the Denver Center for the Performing Arts’ success. As a leading cultural organization in the Rocky Mountain West, we are actively participating in a cultural evolution of belonging and anti-racism. Our commitment to reflect the diversity and priorities of our community — in our workplace, audience and programming — has never been more present. 

We believe that the theater can transform us — and be transformed by us. We invite you to be part of our Team. 

Job purpose

This position is responsible for providing leadership and support of the organization’s selection and use of applications, data and systems.   In collaboration with the Vice President of IT and the DCPA Leadership team, this position will help identify, plan and deliver the information technology priorities as set forth by the organization.  In addition, this role will also have ultimate responsibility for overseeing the maintenance and compliance of our application environment. As a senior IT Leader, this role will maintain a customer service-oriented IT culture and provide tools that maximize access, ease of use, and efficiency of employees.   

Duties and responsibilities

Leadership

1. Serve as the primary responsible contact for the DCPA’s application, ticketing and systems and services
2. Lead and facilitate discussions and decisions regarding the selection, implementation and management of applications, systems and services that support the DCPA’s mission
3. In collaboration with the VP of IT and the Director of IT, Project and Business Relationship Management, establish an enterprise application and data management strategy
4. Analyze department workflow and delegate projects to ensure departmental and organizational goals are met

1. Hire, train, lead and develop direct reports to align with the organizational goals and strategic direction
2. Assist the VP of IT in implementing long and short-range strategic objectives, operating business plans, and policies 
3. Represent DCPA’s interests in actions, communications, and decisions
4. Enhance DCPA’s position as an innovator/thought leader/change agent in the field of live theater 
5. Act in a leadership role in the implementation of corporate initiatives/strategic planning/innovation management
6. Actively work to create an engaged, diverse, high-performing organization

Applications and Data 

1. Provide guidance for, coordinate and support the implementation and integration of DCPA’s application, ticketing, event management, and data tools, systems, and services
2. Provide guidance and establish standards with respect to data usage and analysis across the DCPA’s different business teams
3. Establish training and support materials and management processes and standards appropriate with the DCPA’s use of application, ticketing, data and event management tools, systems, and services with goal of achieving an intermediate functioning level for all primary users

1. Develop and maintain recovery/business continuity plans for application, ticketing and data tools, systems, and services in the event of disaster or damage and facilitate correction of any problem or failure
2. Serve as escalation point for high level troubleshooting

Other duties may include, but are not limited to:

• Project Management
• Management Reporting
• Establish and maintain relationships with technology vendors and consultants.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Qualifications

• Bachelor’s degree (computer-related field preferred), or equivalent experience 
• 5-7 years of experience working in SQL, SQL Server Management Studio, Visual Studio, Power BI, Excel
• 5-7 years of experience working in enterprise data systems such as CRM’s, ERP’s, financial systems, etc.; experience in show ticketing CRM systems such as Tessitura, AudienceView strongly preferred
• 2-5 years prior management experience preferred
• Prior experience with Tessitura is highly desirable
• Ability to establish relationships with business community
• Ability to take initiative in learning and implementing new concepts and technologies
• Detail oriented with demonstrated problem solving ability
• Highly developed verbal and written communications; proven ability to explain and describe technology in layman’s terms
• Demonstrated knowledge of show ticketing systems and processes
• Ability to manage and influence in a cross-functional organization, with diverse stakeholders with varying degrees of influence and authority
• Ability to manage multiple projects, activities and tasks simultaneously

Supervisor responsibilities

Technical/Professional level with direct reports

Working conditions

This position operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

While performing the duties of this job, the employee is regularly required to talk or hear.   The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms.

Compensation

$105,000.00 - $ 115,000.00 Annually

Benefits

Full time positions include the following benefits:

Medical, Dental, Vision, Disability, Flexible Spending Accounts, Life Insurance and Pet Insurance

401k Plan with employer contributions

Time off benefits including personal days, sick days, vacation days and 10 paid holidays.

The DCPA is located in Denver, CO and all roles are based at our on-site location: 1101 13th Street, Denver, CO 80204. Some roles at the DCPA may be eligible for hybrid work options. More information is available through the interview process. 

The DCPA does not require applicants to disclose age, date of birth or dates of attendance and/or graduation from an educational institution in their application for employment. Applicants may redact these and other applicable dates from their resume, transcript, and any other material that they submit as part of their application for employment.

In order to provide high quality, culturally competent care to our patrons, students, guests and team members, it is of highest importance that our hiring practices reflect our values by offering an environment that celebrates diversity and embraces inclusion. All of our team members – regardless of race, ethnicity, sexual orientation, gender identity, age, language, abilities/disabilities, socioeconomic status, geographic region, or other defining characteristics – should feel welcome and valued.