What are the responsibilities and job description for the Associate Director, Account Management (Retail Media Network) position at Dentsu?
Job Description:
The Associate Director, Account Management is a senior leader within the Retail Media Network team, responsible for driving strategic excellence across campaign delivery, client relationships, and team development. You will oversee a team of Account Managers and Senior Account Managers, ensuring flawless execution and measurable impact for a portfolio of high-value retail media campaigns.
As an elevated player-coach, you will guide campaign strategy, lead top-tier client engagements, and build operational maturity across the team. You are equally passionate about delivering best-in-class service as you are about mentoring talent, identifying growth opportunities, and optimizing how we work. We are looking for strong cross-functional collaboration with Sales, Media, Analytics, and Creative teams to ensure seamless delivery and value creation.
You will sit within Dentsu's New Stream Media capability, supporting eRetail, Retail Media Network, and Shopper Marketing initiatives, and report to the Senior Director, Account Management.
Main responsibilities:
- Account Leadership: Lead the delivery of strategic campaigns for a set of top-tier clients; own client relationships post-insertion order (IO) and ensure alignment across teams.
- Team Management: Manage a team of Account Managers and Senior Account Managers, providing guidance, quality oversight, and career development support.
- Campaign Oversight: Oversee the full campaign lifecycle across systems (Salesforce,Monday.com, SmartSheet), ensuring accuracy in setup, pacing, optimization, and reporting.
- Client Communication: Serve as senior escalation point and strategic advisor in client communications, driving QBRs, wrap reporting, and performance storytelling.
- Process Optimization: Lead efforts to improve team workflows, campaign documentation standards, and operational efficiencies that ensure scale.
- Cross-Functional Partnering: Collaborate with Media, Sales, Analytics, and Creative teams to troubleshoot delivery issues, identify strategic upsell opportunities, and drive continuous improvement.
- Performance Management: Establish KPIs and benchmarks for account teams and ensure consistent delivery against those goals.
- Issue Resolution: Proactively identify and resolve campaign risks or performance issues; ensure teams are empowered with tools and training to respond quickly and effectively.
- Strategic Input: Contribute to business planning, client renewals, and strategic roadmap development in partnership with Sales and senior leadership.
Qualifications
- 6–8 or more years of experience in account management, retail media, digital media, or client services, with experience with campaign ownership and team leadership.
- Experience managing direct reports and mentoring across levels; demonstrated ability to build high-performing, engaged teams.
- Working knowledge of retail media platforms, digital media KPIs, campaign workflows, and optimization tactics.
- Excellent communication and relationship-building skills, with experience influencing both clients and internal stakeholders.
- Able to manage multiple complex campaigns across teams and accounts.
- Proficiency in Salesforce,Monday.com, Smartsheet, Excel, and presentation tools such as PowerPoint or Google Slides.
- Demonstrated ability to drive process improvements and operational efficiency.
- Bachelor's degree or equivalent experience required.
The annual salary range for this position is $68,000 -$110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.
Benefits available with this position include:
- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.
Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit
www.dentsubenefitsplus.com
.
To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.
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Location:
New York
Brand:
Iprospect
Time Type:
Full time
Contract Type:
Permanent
Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.
Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to
ApplicantAccommodations@dentsu.com
by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.Salary : $68,000 - $110,400