Program Manager - CRM Transformation

Job Description: Job Description We are looking for an experienced Program Manager to lead complex, diverse marketing and CRM Transformation programs for our diverse portfolio of US and global clients. You will navigate the complexities of large-scale marketing programs while ensuring seamless execution across multiple teams, geographies, and client stakeholders. You will have experience managing high-visibility programs in a fast-paced agency environment. You will work on cutting-edge marketing programs for world-class brands while developing your career at one of the industry's leading marketing agencies. If you are someone who excels in a client-focused environment and can balance strategic thinking with hands-on execution excellence, come join us! This is a remote/hybrid role. Employees within 90 minutes of our NY, MI, CA or IL offices may expect 3 days a week onsite. Responsibilities: Program Strategy & Planning Develop comprehensive program strategies and roadmaps for complex, multi-channel marketing programs spanning digital, traditional, and experiential touchpoints as well as CRM Transformation programs Lead cross-functional planning sessions with creative, strategy, data analytics, technology, and media teams to ensure integrated program delivery Create detailed program charters, scope documents, and success metrics aligned with client goals Client Relationship Management Be the primary contact for assigned client stakeholders, building trust and maintaining strategic relationships across multiple markets Facilitate regular client communications, including client stakeholder presentations, program reviews, and weekly status sessions Help the working team navigate complex client organizational structures and cultural considerations for global programs Team Leadership & Coordination Lead matrixed teams of 15-30 professionals across multiple disciplines, including creative directors, strategists, data scientists, developers, and media planners Coordinate resources across regional offices and time zones to ensure program delivery Mentor junior project managers, providing guidance on best practices and career development Foster collaboration between our teams and external partners, including vendors, production companies, and technology providers Program Execution & Delivery Oversee program execution, ensuring deliverables meet quality standards and deadlines across all workstreams Manage program budgets ranging from $1M-$3M , including forecasting, tracking, and optimization recommendations Implement risk management strategies and contingency planning for complex, multi-phase programs Lead post-program retrospectives and capture best practices for future initiatives Required Qualifications: Education & Experience Bachelor's degree in Marketing, Business Administration, Communications, or related field 5 years of program management experience in marketing, advertising, or consulting environments Track record managing programs exceeding $2-3M in total investment Experience working with Fortune 500 clients and global brands Experience overseeing and ensuring delivery of CRM Transformation programs Advanced proficiency in project management tools (Smartsheet, Jira, Microsoft Project, or similar) Familiarity with marketing technology stack including CRM systems, marketing automation platforms, data management and eCommerce tools Experience managing large, diverse teams in matrixed environments Experience presenting to executives Cultural sensitivity and experience working across international markets The annual salary range for this position is $94,000 - $152,375. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Benefits available with this position include: Medical, vision, and dental insurance, Life insurance, Short-term and long-term disability insurance, 401k, Flexible paid time off, At least 15 paid holidays per year, Paid sick and safe leave, and Paid parental leave. Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. #LI-Hybrid #LI-AJ1 Location: USA - Remote - Maryland Brand: Merkle Time Type: Full time Contract Type: Permanent Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.   Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.  Can’t find a suitable job? Sign up for job alerts tailored to your interests and be first in line for new opportunities. About dentsu For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work

Salary : $94,000 - $152,375