Customer Master Specialist

Requistion ID: 82773

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.dentsplysirona.com for more information about Dentsply Sirona and its products.

Dentsply Sirona is looking for someone to join their team as an Account Maintenance Specialist. The Account Maintenance Specialist is responsible for maintaining the integrity of the company customer masters. This is a hybrid position and would require you to work 3 days in our York office.

Key Responsibilities

• Responsible for handling all direct and indirect account matching to create one customer in the account master
• Responsible for handling Account/Customer Change Requests and New Customer setup within each ERP and CIM360.
• Responsible for handling all ecommerce registrations (NABUYDS, CABUYDS, GDP, SureSmile & DS Core)
• Perform data audits in support of a variety of CIM requirements
• Responsible for maintaining customer updates
• Research addresses from returned mailings
• Maintain a working relationship with Divisional and Corporate associates who work with customer systems
• Perform special tasks and assignments as required
• Learn and maintain a general knowledge of the Dentsply Sirona product lines.
• Provide input on changes needed to better support the overall data quality process.
• Participate in team project work in support of continuous improvement initiatives.
• Work with a variety of information systems (CIM360, Salesforce.com, AX, MoveX, AS400, SAP, Zuora, etc.) in order to support the Account Maintenance data.
• Perform special tasks and assignments as required.
  

EDUCATION: High School degree required or equivalent experience and education

YEARS AND TYPE OF EXPERIENCE: Minimum 1 year of related work experience

Key Required Skills, Knowledge And Capabilities

• Demonstrated ability to deal effectively with customers and strong telephone etiquette skills.
• Ability to perform basic arithmetic computations.
• Capable of working independently
• Ability to communicate with internal and external stakeholders in a professional and courteous manner.
• Strong oral and written communication skills are required.
• Ability to be a productive team player.
  
  

Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law.

Eligibility: All successful applicants must be eligible to work in the country the position is based.

Assistance: If you need assistance with completing the online application due to a disability, please send an accommodation request to accommodationrequest@dentsplysirona.com.

Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms.

Notice on Fraudulent Job Offers: Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information: careers.dentsplysirona.com.

For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careers@dentsplysirona.com.