Center Courier

General Description

Under direction of the Consumer Services Supervisor and within federal, state and local guidelines performs entry-level clerical work in areas such as bookkeeping, inventory control, statistics, employment, human resources, purchasing, or accounting. Work involves compiling and tabulating data, checking documents for accuracy, transporting documents, and maintaining files.

This position performs skilled motor vehicle operation for Denton County MHMR Center. Work involves driving automobiles in transporting departmental items, supplies, mail and other cargo. Work is performed according to prescribed rules regulations and schedules with instruction on non-routine deliveries. Must meet Center driving qualifications and maintain a good driving record. Responsible for all aspects of mail/supply/equipment delivery as required by the Center. Works under close supervision, with limited latitude for the use of initiative and independent judgment.

Education, Training, and Experience

• A High School Diploma or GED Certificate required.
• Working knowledge of computers is required.
• Six months experience in the operation of motor vehicles on a commercial basis, or general office work is preferred.

Registration, Certification, Licensure, and Other Qualifications

• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

Knowledge, Skills, and Abilities

• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
• Skill in using a personal computer and office equipment.
• Ability to prepare and maintain records, files, and reports; and to communicate effectively.
• Understanding and practice of Trauma Informed Care principles.
• Ability to display regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed.

1. Responsible for mail delivery and preparation; makes designated mail route on a daily, scheduled basis; collects US mail from designated mail slot at intervals throughout the day; monitors and reports postal problems to supervisor as soon as possible; delivers US mail to Scripture Street facility in time for metering; utilizes computer to initiate and track FedEx and certified deliveries; updates mailboxes in mailroom as needed.
2. Responsible for providing coverage at front desk when Center Courier duties are complete. Front desk coverage includes scheduling appointments, checking-in clients, answering phones, and general customer service.
3. Responsible for Center vehicle operation; practices good driving technique following all DPS safety laws; operates vehicle in accordance with all DCMHMR policies and procedures; carries Center-issued cell phone during the workday for urgent transportation of records or documents; utilizes Center gas card and turns in receipts by the 10th of each month; assures Center vehicle is never left unattended with engine running, unlocked, or with windows down.
4. Responsible for Center vehicle maintenance; maintains vehicle maintenance checklist and turns in to supervisor by the 10th of each month; contacts supervisor and/or maintenance supervisor if vehicle problems occur; reports all vehicular accidents to supervisor immediately, as well as Human Resources and all other appropriate personnel and/or law enforcement officials; keeps a current copy of personal auto insurance on file with Human Resources.
5. Completes tasks within assigned timelines; ensures mail delivery is completed by 12pm; provides consistent availability to support internal and external customers so programs and services occur without interruption.
6. Ensures internal communications follow departmental procedures with respect to protocol and lines of authority; advises supervisor promptly of incidents or situations which would have an unusual effect on the agency's mission, productivity or direct services; maintains confidentiality at all times.
7. Promotes principles of customer service through harmonious interactions with consumers, family members and staff in a manner that supports teamwork and all other aspects of the mission of DCMHMR.
8. Participates in the Center's Zero Suicide Initiative.

o Supports individuals experiencing a crisis by promptly connecting them with appropriate Center programs, such as the Mobile Crisis Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other applicable resources. Ensure seamless coordination to facilitate timely intervention.

o Remains with individuals, when deemed safe, to provide support and maintain a calm environment until specialized crisis staff or emergency personnel arrive to take over intervention efforts. Adheres to safety protocols to prevent escalation of the crisis situation.

o Participates in debriefing sessions with the immediate supervisor or designated staff following a crisis event. Collaborate with the team to review the incident, identify lessons learned, and ensure all HHSC guidelines and Center policies are followed.