What are the responsibilities and job description for the Front Desk Coordinator - Pediatric Dental Office position at Dentistry for Children & Adolescents?
Front Desk Coordinator – Pediatric Dental Office
We are seeking a friendly, organized, and dependable Front Desk Coordinator to join our busy pediatric dental office. The ideal candidate will provide a warm and welcoming experience for children and their parents while efficiently managing front-desk operations in a fast-paced environment.
Key Responsibilities
Ideal Candidate
We are seeking a friendly, organized, and dependable Front Desk Coordinator to join our busy pediatric dental office. The ideal candidate will provide a warm and welcoming experience for children and their parents while efficiently managing front-desk operations in a fast-paced environment.
Key Responsibilities
- Greet and check patients in and out in a friendly and professional manner.
- Verify and update patient demographics, insurance information, and contact details.
- Review and update patient health histories and ensure all required information is current.
- Answer multiple phone lines, assist parents with questions, and direct calls appropriately.
- Schedule, reschedule, and confirm patient appointments.
- Make appointment confirmation calls and follow up with families regarding upcoming visits.
- Contact parents regarding outstanding balances, co-pays, deductibles, and other patient financial responsibilities.
- Collect co-pays and payments while maintaining accurate records.
- Assist with daily administrative tasks and support the dental team as needed.
- Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements.
- Provide compassionate customer service while helping create a positive experience for pediatric patients and their families.
Ideal Candidate
- Previous dental or front-office experience preferred.
- Excellent communication and customer-service skills.
- Comfortable speaking with parents about appointments and financial responsibilities.
- Strong organizational and multitasking abilities.
- Professional, friendly, patient, and dependable.
- Comfortable working in a busy, fast-paced pediatric environment.
- Ability to handle phone calls, patient check-ins, scheduling, and financial conversations while maintaining a positive attitude.
- Experience with dental software and insurance verification is a plus.
Salary : $17 - $19