Customer Care Specialist

Reports to: Customer Care Manager

Department: Customer Care

FSLA: Hourly, non-exempt

Status: Full-time

Schedule: 40 hours per week
                  9:30am to 7:00pm, Monday through Friday

Position Summary
As a member of our Customer Care team, you will be responsible for accurately processing incoming and outgoing cases, delivering world-class service to our customers, and handling a variety of administrative tasks. You’ll have the tools and resources to make a meaningful impact on the patients we serve while contributing to the continued success of our Agile work environment—one that values smart, capable, and creative people who thrive in self-organizing teams.

We’re looking for individuals who demonstrate personal accountability, courage, curiosity, a willingness to learn, and a commitment to respectful collaboration. The ideal candidate is detail-oriented, adaptable, and able to excel in a fast-paced environment.

Key Responsibilities

• Accurately process incoming and outgoing cases
• Communicate promptly and clearly with drivers regarding case pickups and deliveries
• Answer multi-line phone calls courteously and professionally; take accurate messages when needed
• Perform accurate data entry of incoming cases according to doctor prescriptions
• Contact dental offices to obtain any missing or unclear information
• Respond to customer requests to ensure the highest level of satisfaction
• Maintain a clean and organized work environment
• Monitor and replenish supplies to ensure optimal levels are maintained
• Build and maintain positive, productive relationships with team members, leaders, employees, and clients
• Successfully complete SPA requirements
• Perform other duties as assigned

Qualifications

• High school diploma or GED required
• Minimum of 1 year of relevant work experience
• Proficient computer skills
• Trustworthy, reliable, proactive, and self-motivated
• Strong customer service mindset
• Excellent interpersonal and communication skills
• Solid problem-solving and critical thinking abilities
• Highly detail-oriented with the ability to multitask and meet deadlines
• Able to work independently as well as collaboratively within a team
• Capable of sitting or standing for extended periods and lifting up to 25 pounds
• Visual ability to read fine details and handwritten materials

Behavioral Expectations

• Show initiative, positivity, and professionalism
• Support company mission, leadership, and goals
• Uphold standards of integrity and discourage gossip
• Regular and consistent attendance at work.

Dental Prosthetic Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.