What are the responsibilities and job description for the Dental Office General Manager position at Dental Partners of Newburyport?
Dental Partners of Newburyport is a patient-focused, doctor-owned practice serving the Newburyport community. We're looking for an experienced General Manager to lead our day-to-day operations, support our team, and help the practice grow, on a part-time schedule of about 25 hours per week.
What You'll Do
- Oversee daily office operations so the front desk, clinical team and schedule run smoothly
- Hire, onboard, train, schedule and supervise staff; conduct performance reviews and foster a positive team culture
- Manage the schedule for production goals, minimize open time, and coordinate with the doctor on provider schedules
- Oversee insurance verification, claims, billing, collections and accounts receivable follow-up
- Track key practice metrics (production, collections, case acceptance, new patients) and report to the owner
- Manage timekeeping and HR records
- Handle vendor relationships, supply ordering and budgets; review practice expenses
- Ensure compliance with OSHA, HIPAA, infection control and Massachusetts employment requirements
- Resolve patient concerns professionally and promote an excellent patient experience
- Support marketing, patient retention and recall efforts
- Partner closely with the owner dentist on goals, systems and practice improvements
What We're Looking For
- 3 years of dental office management experience (general manager, office manager or practice administrator)
- Strong knowledge of dental insurance, billing, CDT coding and revenue cycle management
- Experience leading and developing a team
- Comfort with financial reports, KPIs and budgets
- Excellent communication, organization and problem-solving skills
- Professional, warm and patient-centered
- Experience with practice transitions or ownership changes is a plus
Schedule
Approximately 25 hours per week, Monday-Thursday and every other Friday during office hours. Flexibility available.
Compensation & Benefits
Competitive pay based on experience. Benefits include medical insurance, paid time off and a retirement account.
How to Apply
Submit your resume and a brief note on your dental management experience. We look forward to meeting you!