What are the responsibilities and job description for the Treatment Coordinator position at Dental Excellence Group?
Description
Company Core Purpose, Core Values
Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.
The practice has six core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.
Mission of Treatment Coordinator
The treatment coordinator reports to the Practice administrator. The mission of the treatment coordinator is to help facilitate patient understanding of the treatment needed as well as being a patient advocate to help make treatment affordable. The treatment coordinator is accountable for creating a relationship with patients, scheduling patient appointments and following up with unscheduled treatment. The treatment coordinator must be knowledgeable about dentistry and be able to work with the doctor and patient to make the right treatment decision that is best for the patient.
Key Performance Indicators
Company Core Purpose, Core Values
Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.
The practice has six core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients and doing the right thing, even if it means correcting our mistakes. We also value being your best, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.
Mission of Treatment Coordinator
The treatment coordinator reports to the Practice administrator. The mission of the treatment coordinator is to help facilitate patient understanding of the treatment needed as well as being a patient advocate to help make treatment affordable. The treatment coordinator is accountable for creating a relationship with patients, scheduling patient appointments and following up with unscheduled treatment. The treatment coordinator must be knowledgeable about dentistry and be able to work with the doctor and patient to make the right treatment decision that is best for the patient.
Key Performance Indicators
- Doctor production
- Treatment acceptance percentage
- Become 5 star certified to receive new patient phone calls
- Responsible for the new patient process for all new patients
- Taking x-rays and using intra-oral camera, as needed
- Patient education and discussing treatment plans
- Being familiar with patients benefits and helping them maximize them/insurance benefit checks
- Financial presentations for any treatment, presenting payment options, and effectively work with patients to secure financial arrangements and take payments
- Being knowledgeable and help patients with financial options available
- Following sequence for unscheduled appointments
- Report numbers to practice administrator
- Explain, promote and adhere to practice payment policies and procedures
- Support the business team member in duties they need assistance with
- Other responsibilities that may not be listed such as but not limited to assisting with marketing needs
- Experience in treatment coordinating
- First impressions
- Customer Focus
- Good oral and written communications
- Resourcefulness/Initiative
- Excellence
- Adaptable
- Likability
- Stress management
- Listening
- Integrity
- Assertiveness
- Self-Awareness/Feedback
- Team player
- Enthusiasm/passion
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