Insurance Coordinator

Company Core Purpose & Values

Dental Excellence Group is a thriving, patient-centered dental organization proudly serving Northwest Ohio. With a team of over 100 talented professionals—including doctors, hygienists, clinical assistants, and business, administrative, and marketing staff—we are united by one shared purpose: to create a dental experience so friendly, comfortable, and convenient that it transforms how people think about going to the dentist.

Our culture is built on six core values that guide everything we do:

• Teamwork First – We support one another, communicate openly, and work together to achieve exceptional results.
• Patients First – Every decision starts with what’s best for our patients—their comfort, trust, and long-term health are always our top priority.
• Kindness & Compassion – Whether we’re caring for patients or collaborating with teammates, we lead with empathy, respect, and genuine kindness.
• Do the Right Thing – We take responsibility, own our mistakes, and do what’s right—even when it’s not the easiest path.
• Be Your Best – We challenge ourselves and each other to grow into our God-given potential in attitude, skill, character, and service.
• Make Every Minute Count – We work efficiently and purposefully, valuing time as one of our most important resources.

Key Accountabilities

• Submit and process insurance claims promptly and accurately
• Verify insurance benefits and document details in patient files prior to appointments
• Monitor outstanding claims; follow up and provide additional information as needed
• Collect on current and overdue patient accounts with a balance of firmness and empathy
• Maintain and update patient records; communicate account statuses and concerns with the business team
• Build strong knowledge of the insurance plans most commonly used by our patients
• Assist with additional administrative tasks as needed to support smooth office operations

Key Competencies

• Professional, calm, and composed—even in challenging situations
• Strong ability to prioritize, organize, and complete tasks independently
• Excellent administrative abilities, including computer skills, documentation, and basic math
• Highly dependable with strong follow-through, accuracy, and reliability
• Exceptional attention to detail
• Trusted with high levels of confidentiality and integrity
• Collaborative team player with excellent communication skills
• Coachable, adaptable, and eager to seek out and apply best practices and ongoing learning
• Consistently positive attitude and service-oriented mindset

• High school diploma or equivalent (associate degree or higher in business, finance, or healthcare administration preferred)
• Previous experience in dental, medical, or insurance billing strongly preferred
• Familiarity with dental insurance plans, terminology, and claims processes is a plus, willingness to learn is a must
• Proficiency with practice management software and standard office tools (email, spreadsheets, digital records)
• Ability to analyze account information, explain balances, and discuss payment options comfortably with patients
• Strong customer-service orientation with the ability to balance empathy and assertiveness
• Must maintain strict confidentiality with patient information (HIPAA compliance)