Dental Treatment Coordinator (Rock Hill)

Who Are We: Family Dental LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities.

About the Role:

The Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. This position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency. 

Requirements:

• High school diploma or equivalent
• Familiarity with HIPAA regulations and patient confidentiality standards
• Excellent communication and organizational skills
• Strong customer service experience; ability to guide patients through treatment planning and decision-making

Preferred Qualifications:

• Preferred experience in a dental office; ideally a similar patient coordination role.
• Strong understanding of dental terminology, procedures, and insurance processes
• Proficiency with dental practice management software (Dentrix / Eaglesoft)
• Experience working with dental insurance claims and benefit verification systems
• Bilingual - Spanish (preferred)

Responsibilities:

• Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling
• Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients
• maintaining patient records and confidentiality according to HIPAA
• addressing objections and negotiating treatment plans and costs
• Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.
• staying current on local and national government dental coverage assistance to understand insurance eligibility
• explaining dental terminology and conveying the importance of oral hygiene and treatment
• scheduling appointments, treatment plan consultations, and post-treatment follow-ups
• submitting insurance applications and documents to insurance companies
• streamlining office operations and communication between patients, staff and dentists
• helping patients track and follow payment schedules
• help patients understand their dental benefits and treatment and assist with treatment plan acceptance
• provide top-tier patient/customer service and satisfaction
• able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed

Benefits:

• Competitive compensation 
• Career mobility and advancement
• Career training and development
• Benefits package includes: 
  • Medical & Vision Insurance
  • Free dental treatment at our locations
  • PTO
  • 401K
  • Life Insurance, Pet Insurance and more

Family Dental LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.