What are the responsibilities and job description for the Practice Office Manager position at Dental Depot?
About Us:
Dental Depot is a thriving dental practice dedicated to providing high-quality care and exceptional patient experiences. We are seeking a dynamic and highly skilled Practice Manager (POM) to join our team. The POM will play a pivotal role in ensuring the smooth day-to-day operations of our office, thereby contributing to our continued growth and success.
Position Overview: The Practice Manager (POM) will serve as a key liaison between the executive team and office staff. This role is essential to maintaining policy compliance, efficient patient flow, a cohesive team, and overall patient satisfaction. The POM will also be responsible for staff management, ensuring that our practice remains a hub for high-quality dental services.
Primary Objectives:
- Institute and maintain policy and job description compliance
- Implement effective promotion and marketing strategies to attract new patients
- Utilize statistical management to track key performance indicators
- Ensure a seamless and efficient patient experience
- Foster a positive work environment that promotes teamwork
- Train and motivate staff to excel in their roles
- Prioritize patient satisfaction and referral source relationships
- Accurately represent the doctor and owner
Required Skills:
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Effective delegation and leadership abilities
- Ability to inspire and motivate team members
- Calm and collected under pressure
- Proficiency in dental procedures
- Exceptional organizational skills
- Strong time management and self-motivation
- Professional demeanor and self-confidence
- Adherence to policies and procedures
- Adept at using office technology and computer systems
Supervisory Responsibilities:
- Assist with hiring, onboarding, training, and managing office staff
Physical Demands:
- Stationary position (50% of the time)
- Occasional movement to access office equipment
- Frequent computer operation
- Effective communication with patients
Hours:
- Full-time, minimum 40 hours per week in the office
Metrics:
- Monitor key performance indicators (KPIs) including total production, collections, case acceptance rate, new patients, and appointment metrics
Primary Duties:
- Serve as a liaison between the owner and staff for routine matters
- Handle and report staff or patient issues promptly
- Evaluate and improve office systems
- Coordinate with marketing and PR for practice expansion
- Collaborate with leadership to set priorities and budgets
- Monitor office profitability and growth
- Ensure staff members understand their roles and responsibilities
- Assist in hiring and staff management
- Maintain personnel files and schedules
- Conduct staff meetings and reviews
- Develop and implement training programs
- Ensure staff adherence to policies and job descriptions
- Educate patients and staff as needed
- Maintain smooth and efficient operations
- Accurately handle office transactions
- Keep staff and owner informed of important dates and events
- Cooperate with company leadership on mission, expectations, and goals
