Patient Access Representative

POSITION TITLE: Patient Access Representative

ORGANIZATION: Dental Connections

REPORTS TO: Patient Access Manager

Position Purpose: To coordinate patient services in the reception area to ensure that all activities involved with patient processing are completed, including incoming patients, outgoing patients, and account processing.

Job Functions:

· Greet patients & other visitors to the center;

· Perform telephone responsibilities;

· Understand, perform, and maintain exceptional patient processing responsibilities including:

o Verify of all patient information such as address, phone, and insurance

o Verify of patient insurance eligibility for all insurance plans

o Obtain up-to-date health history and any other necessary forms

o Notify dental staff of patient “ready” status

o Complete patient walk-out process, including scheduling return appointment needs;

· Confirm dental appointments;

· Track data information for reporting purposes including:

o Broken or Cancelled Appointments

o Patient Payments;

· Handle requests to and from other Dental or Medical offices for any information needed;

· Address any patient issues associated with patient processing;

· Have ability to work Accounts Receivable in Curve Hero as additional support to the Patient Access Supervisor;

· Maintain basic knowledge of insurance coverages to assist with appropriate appointment scheduling for patient needs;

· Other duties as assigned.

Position Requirements:

· Education Requirement: High School Graduate or Equivalent;

· Bi-lingual (Spanish/English) strongly preferred;

· Prior experience in a dental or medical office setting preferred;

· Strong computer skills/experience required, including, but not limited to, Microsoft Office Programs and Electronic Patient Record systems;

· Ability to multi-task, while maintaining a “patient first” approach;

· Strong telephone skills, with pleasant personality and speaking voice;

· Strong communication and interpersonal skills, with the ability to maintain long-standing, professional relationships with employees and patients;

· Ability to easily relate to diverse populations.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-site gym
• On-the-job training
• Paid time off
• Retirement plan

Medical Specialty:

• Public Health

Education:

• High school or equivalent (Preferred)

Experience:

• healthcare reception: 1 year (Required)

Language:

• Spanish or any other language? (Required)

Work Location: In person

Salary : $20 - $23