Treatment Coordinator (Dental Experience Required) - Dental Center of Florence

At DCOF, our team is the heart of the personalized, high-quality care we provide. We pride ourselves on creating a warm, compassionate environment where patients of all ages feel comfortable, valued, and confident in their dental care. Staff members build lasting relationships with families, ensuring a positive experience across generations.

We are seeking motivated, skilled professionals who want to join a collaborative, growth-oriented workplace. Team members have the opportunity to work with advanced technology, support patients in achieving optimal oral health, and contribute to a culture that values excellence, compassion, and professional development.

Working here means being part of a practice where your expertise is appreciated, your contributions make a real impact, and your growth is encouraged—whether in clinical roles, administration, or patient support.

Learn more about us at: https://www.dcof.com

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit. By joining our team, you will have:

• Work-Life Balance: (Monday-Friday, 8am-5pm)
• Time Off: Up to 3 weeks PTO 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access continuing education
• Wellness Perks: $28/month gyms, 12K on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans 24/7 telehealth for your pet

Key Responsibilities

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
• Act as a liaison or case manager between the practice and the patient. 
• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment 
• Collect payments and copays. 
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.  
• Schedule new patients within two to four days of their initial call. 
• Ensure that all patient records are current and accurate. 

Compensation: $24-25/hr

Qualifications:

• Customer service/sales experience
• Dental office experienced (preferred)

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you at least 18 years of age?
• Do you have experience working in a dental office?

Work Location: In person