Dental Patient Coordinator

Reports To: Office Manager / Practice Owner

Position Summary:
The Dental Patient Coordinator is the primary point of contact for patients, responsible for ensuring a welcoming, organized, and efficient experience from the first phone call to treatment completion. This position combines administrative scheduling and financial coordination with exceptional patient service and communication skills.

Key Responsibilities

Patient Relations

• Greet patients warmly and provide a friendly, professional first impression of the practice.
• Manage patient check-in and check-out processes efficiently.
• Answer phones, respond to inquiries, and schedule appointments.
• Ensure accurate and thorough patient records, verifying contact, insurance, and medical information.
• Provide clear explanations of treatment plans and financial options to patients.
• Maintain patient confidentiality in compliance with HIPAA and practice standards.

Scheduling & Coordination

• Manage the dentist’s and hygienists’ schedules to optimize patient flow and productivity.
• Confirm appointments, handle cancellations, and coordinate rescheduling when necessary.
• Communicate with team members to ensure readiness for each patient visit.
• Oversee daily appointment reports and assist with recall systems.

Financial & Insurance Coordination

• Verify insurance benefits and obtain pre-authorizations as required.
• Present treatment estimates and explain insurance coverage and out-of-pocket costs.
• Collect payments, process billing, and post transactions accurately.
• Follow up on unpaid claims and patient balances when needed.

Administrative Support

• Assist with marketing initiatives, recall campaigns, and patient retention efforts.
• Maintain office supplies, forms, and front-desk materials.
• Support a clean, calm, and organized reception area.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience in the dental or medical field is encouraged, but not required.
• Knowledge of dental terminology, insurance processes, and scheduling software (e.g., Open Dental, Dentrix, Eaglesoft) preferred.
• Excellent communication, organizational, and multitasking skills.
• Professional appearance and demeanor, with strong attention to detail.

Core Competencies

• Customer Service Excellence: Builds patient trust through empathy, attentiveness, and professionalism.
• Team Collaboration: Works harmoniously with clinical and administrative staff to deliver seamless care.
• Technical Proficiency: Comfortable with practice management software and digital communication tools.
• Problem Solving: Anticipates needs and addresses scheduling or billing challenges proactively.

A strong Dental Patient Coordinator not only keeps the front office running smoothly but also sets the tone for the entire patient experience—turning routine visits into lasting relationships built on trust and care. We are open to training the correct candidate.

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $15 - $21