What are the responsibilities and job description for the Customer Service Representative (Dental) position at Dental Associates Ltd?
Company Perks
As a team member of Dental Associates, you can expect excellent compensation, experience on-the-job training, continued education offerings and abundant opportunities for career growth.
Benefits Overview:
- Medical Insurance with optional Health Savings Account through Associated Bank
- Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
- Vision Insurance
- Life Insurance
- 401k
- Company paid short term disability
- Paid Time Off
- Paid Holidays
- FSA
- Critical Illness
- Hospital Indemnity
- Plus opportunities for pay increases and bonuses
Job Responsibilities
- Assist internal and external customers with billing issues and questions
- Greet customers warmly and ascertain problem or reason for calling
- Manage large amounts of incoming calls
- Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; working with other teams to resolve problems on customer accounts; following up to ensure resolution