What are the responsibilities and job description for the Fixed Operations Manager position at Dent Wizard International?
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About Dent Wizard
Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited amount of worksites.
Essential Duties & Responsibilities
Leadership
Acts as Team Leader and mentor to Technicians
Maintains daily contact with Technicians both in-person and over-the-phone
Schedules Technicians and distributes work-load
Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Ensures Technicians receive appropriate technical support to maximize production
Shares methods, aids, and techniques to enhance Technician performance
Identifies high-potential Technicians and schedules advanced and cross training opportunities
Communicates employee strengths and opportunities for improvement
Provides balanced "in-the-moment" feedback
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Authors and conducts formal performance reviews annually
Operations
Acts as the "Pivot-point" between customers, Technicians, and home office
Initiates new business relationships at auctions, rental agencies, and auto dealers
Builds on current customer relationships to effectively expand into new services
Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
Conducts weekly/monthly utilization review of client/department accounts
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Leads monthly Technician meetings to share the happenings and direction of the Company
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Improves Personal Sales Skills, Knowledge, And Abilities
Administrative
Oversees compliance with all facility regulatory standards and Company policies
Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly
Manages supply levels and inventories while controlling shop waste
Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
Prepares operational updates and Technician performance reports
Qualifications
Experience coaching and managing team performance
Background managing multiple projects with various timelines and often conflicting priorities
Service orientation with ability to work across sales channels to create added value
Demonstrated presentation skills
Credible and persuasive communicator and active listener
Solid understanding of financial results and material costs
Proper judgment and common-sense decision-making when solving problems and creating solutions
Knowledge of pertinent local and federal environmental, health, and safety regulations
All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category and conducted in accordance with applicable laws and regulations.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The Starting Compensation Is Expected To Be
$65,000 - $70,000/ Year
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
About Dent Wizard
Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
Reporting to a District Manager/Market Manager a Fixed Operations Manager is a front-line sales and management position responsible for leading organic revenue growth and developing Technicians at a limited amount of worksites.
Essential Duties & Responsibilities
Leadership
Acts as Team Leader and mentor to Technicians
Maintains daily contact with Technicians both in-person and over-the-phone
Schedules Technicians and distributes work-load
Works with DM/ROD/RVP to ensure staffing levels meet existing and upcoming new business needs
Hires new Technicians and coordinates the smooth transition through orientation into regular service
Ensures Technicians receive appropriate technical support to maximize production
Shares methods, aids, and techniques to enhance Technician performance
Identifies high-potential Technicians and schedules advanced and cross training opportunities
Communicates employee strengths and opportunities for improvement
Provides balanced "in-the-moment" feedback
Proactively addresses performance deficiencies and takes steps to correct
Writes development plans when necessary
Authors and conducts formal performance reviews annually
Operations
Acts as the "Pivot-point" between customers, Technicians, and home office
Initiates new business relationships at auctions, rental agencies, and auto dealers
Builds on current customer relationships to effectively expand into new services
Educates client managers and service writers about reconditioning services such as PDR, partial bumper and wheel restoration.
Conducts weekly/monthly utilization review of client/department accounts
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Leads monthly Technician meetings to share the happenings and direction of the Company
Checks the quality of reconditioned repairs to ensure Company standards
Utilizes quality checks as aids to create additional revenue opportunities
Improves Personal Sales Skills, Knowledge, And Abilities
Administrative
Oversees compliance with all facility regulatory standards and Company policies
Ensures Company supplies, tents, vehicles and equipment are kept clean and orderly
Manages supply levels and inventories while controlling shop waste
Reinforces Company expectations regarding professionalism ie. customer service, quality, dress code
Prepares operational updates and Technician performance reports
Qualifications
Experience coaching and managing team performance
Background managing multiple projects with various timelines and often conflicting priorities
Service orientation with ability to work across sales channels to create added value
Demonstrated presentation skills
Credible and persuasive communicator and active listener
Solid understanding of financial results and material costs
Proper judgment and common-sense decision-making when solving problems and creating solutions
Knowledge of pertinent local and federal environmental, health, and safety regulations
All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category and conducted in accordance with applicable laws and regulations.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The Starting Compensation Is Expected To Be
$65,000 - $70,000/ Year
We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
- ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at recruiting@dentwizard.com.
Salary : $65,000 - $70,000
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