Clinical Services Representative & WIC Clerk

The Dent County Health Center is seeking a compassionate, detail-oriented, and tech-savvy individual to support patient registration, scheduling, phone management, and WIC services.

KEY RESPONSIBILITIES

· Greets patients and visitors and provides professional, courteous assistance at the front desk.

· Performs patient check-in and registration, verifies demographic and insurance information, and ensures required forms and documentation are completed.

· Schedules, confirms, reschedules, and cancels appointments for clinical and other health department services.

· Responds to inquiries received by phone, email, electronic communication, and written correspondence and directs individuals to the appropriate program or staff member.

· Addresses routine and more complex patient concerns related to appointments, billing, insurance, claims, and available services, escalating issues when appropriate.

· Maintains accurate documentation of patient interactions, appointments, communications, and services within applicable electronic systems.

· Provides patients with information regarding available health department services, program requirements, insurance or payment processes, and applicable policies.

· Coordinates referrals and assists with communication between patients, clinical staff, laboratories, pharmacies, insurance providers, and other organizations as appropriate.

· Assists with insurance verification, billing information, claims follow-up, prior authorization inquiries, and related administrative processes as assigned.

· Utilizes multiple electronic health record, billing, scheduling, communication, and program-specific software platforms efficiently and accurately.

· Provides administrative support for clinical services, including scanning, filing, records management, correspondence, and preparation of patient documentation.

· Assists with basic medical coding and billing functions as assigned and within the employee's training and competency.

· Performs WIC clerical duties, including scheduling participants, maintaining program records, assisting with required documentation, and supporting WIC staff and participants.

· Protects confidential patient and participant information and complies with HIPAA and other applicable privacy requirements.

· Assists staff with routine computer, software, printer, peripheral, and basic information technology troubleshooting and communicates more complex technology issues to appropriate support personnel.

· Maintains familiarity with agency software, electronic systems, office equipment, and technology necessary to support daily operations.

· For staff assigned to Treatment Court duties, conduct observed urine drug screen (UDS) collections and complete required documentation in accordance with Treatment Court protocols. Same-sex observation requirements will be followed when applicable.

· Receives general supervision from a designated supervisor and carries out assigned responsibilities independently within established guidelines.

· Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

· Strong customer service and interpersonal skills with the ability to communicate effectively with patients, staff, and community members.

· Ability to communicate professionally by telephone, electronically, in writing, and in person.

· Strong problem-solving and critical-thinking skills.

· Ability to handle difficult or sensitive patient interactions professionally and empathetically.

· Ability to maintain accurate and confidential patient records.

· Ability to manage multiple priorities and interruptions in a busy clinical environment.

· Ability to navigate multiple computer systems and software applications simultaneously.

· Knowledge of standard office practices, records management, and electronic documentation.

· Basic understanding of healthcare terminology, insurance, billing, and claims processes.

· Ability to learn and apply basic medical coding procedures.

· Ability to learn and troubleshoot common computer, software, printer, and other basic technology issues.

· Ability to operate standard office and clinical administrative equipment.

· Ability to work collaboratively with clinical, WIC, administrative, and population health staff.

EXPERIENCE AND EDUCATION

· High school diploma or GED required.

· At least one year of customer service, healthcare, medical office, call center, insurance, or related experience preferred.

· Experience working in a healthcare or clinical setting preferred.

· Experience with electronic health records, scheduling systems, insurance verification, billing, or claims preferred.

· Medical billing or coding experience, education, or certification preferred.

· Demonstrated comfort with computers and basic information technology troubleshooting strongly preferred.

· WIC experience or familiarity with public health programs preferred.

· Bilingual skills are preferred but not required.

WORK ENVIRONMENT

· Office-based with occasional community events

· May require flexibility in work hours, included evenings or weekends, during public health emergencies.

COMPENSATION AND BENEFITS:

· Competitive salary based on qualifications and experience.

· Comprehensive benefits package, including health insurance, paid time off, and retirement contributions.

· Professional development opportunities.

Dent County Health Center is an equal opportunity employer and a county public health agency serving Dent County residents.

Pay: $15.00 - $17.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17