What are the responsibilities and job description for the Counter Sales Representative position at Dennis Supply Company?
Location: Ames, IA
Work Schedule: Store Hours are: M-F 8:00am-5:00pm
Pay Status: Hourly, Full Time
Benefits: Health, Dental, Vision, Life insurance, 401(k) plan, Paid vacation, Sick leave, Bonus program
Job Summary
As a Counter Sales Specialist, you will be representing a trusted HVAC and Refrigeration industry wholesaler and providing prompt, professional, and expert customer service, counter sales, and product knowledge to local and regional businesses requiring HVAC/R parts, equipment, and services.
Essential Functions
- Sales & Sales Support – Respond to customer inquiries and orders professionally and efficiently.
- Order Entry/Processing – Accurately process, service, and fulfill customer orders.
- Customer Service – Build and maintain meaningful customer relationships.
- Inventory – Conduct or provide back-up for inventory cycle counts.
Experience & Qualifications
- HVAC or Refrigeration knowledge and experience is desired but not required.
- Relevant professional wholesale, retail, or business to business customer service/sales experience.
- Ability to listen and communicate by phone, writing, and in-person with customers in a professional and prompt manner.
- Ability to successfully prioritize and conduct the various sales, customer service, order entry, inventory,
- Basic computer skills - Outlook, Word, Excel, and/or inventory software is a plus.st.
- Desire to work in a positive, courteous, professional, and team-oriented environment.
Educational Experience
- High school diploma or GED required, additional certification or coursework from a college or technical
school is desirable.
Commit to continued product education and professional training as provided to expand employee product knowledge, enhance customer relationships, maintain and grow the business, and promote career advancement.
Attend informational webinars, seminars, meetings, and training sessions that promote new/existing product knowledge, business objectives, and workforce initiatives.
Physical Demands
· Position can involve lifting of product weighing up to 50 pounds
About Dennis Supply Company
Since 1935, Dennis Supply Company, a distributor of HVAC/R parts and equipment has grown to 13 locations in Iowa, Nebraska, South Dakota, and Wyoming. Our success stems from hiring and developing the most knowledgeable people in the industry and adding value to our products by providing unparalleled service and extensive training programs for our customers.
h Experience At Dennis Supply Company
Working for Dennis Supply Company means joining a company that has always strived to find, hire, and develop the most talented and committed people in our industry. When you join DSC, you become part of a team that is committed to exceptional customer service with an opportunity for advancement.
Dennis Supply Company is an equal opportunity employer.