What are the responsibilities and job description for the Customer Service Representative position at Dennis Kirk Inc?
Dennis Kirk, Inc is hiring a Customer Service Representative. This is a Monday-Friday position and could be full-time or part-time. All benefits are for full-time hires.
Responsibilities
- Taking Customer Calls and handling order issues
- Handling multiple inboxes and responding to customer inquiries
- Process Damage and Lost Shipment claims with UPS and USPS
- Handle Fitment issues
- Warranty and damaged part claims
- Processing returns
- Taking internal calls and making external call to our customers
- Assisting our Sales and Tech teams with customer issues
Requirements
- Good Organizational skills
- Detail oriented
- Good problem-solving skills
- Reliable
- Knowledge of the powersports industry and the products we carry is not required but helpful
About the company:
Dennis Kirk is the world's largest retailer of aftermarket parts, accessories, and apparel for the motorcycle, ATV, dirt bike, and snowmobile industry.
We started out as a small storefront and mail order business in the heart of the Midwest 50 years ago and have become a leading retailer of aftermarket parts, accessories, and apparel for motorcycle, ATV, dirt bike, and snowmobile enthusiasts. Today we fulfill our internet and phone orders from our huge, automated distribution center with over 160,000 items in stock and ready to ship.
Our company consistently focuses on the needs and demands of our customers. We firmly believe that every customer matters and strive to provide the best customer service in the industry.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Experience level:
- 1 year
Shift:
- Evening shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Work Location: In person
Salary : $13 - $14