Hospitality - Customer Service

Demo Location/Position

Guest Service Representatives have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

• Experience in service, sales, telesales or guest relations type of industry is helpful, not mandatory.
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must display professionalism, honesty and trustworthiness at all times.

Knowledge in:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Frequent Stay Program
• Reservations procedures including cancellations and “walking” guest
• Phone etiquette and answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.