Field Services Specialist - Client Support

On-Site role

Job Description:

• This role is on-site in STL (no remote candidates).
• This role provides internal end-user support for hardware, software, and networking solutions.
• You will work as part of a dynamic team to deliver world-class IT support services to our employees by means of proactive maintenance and reactive troubleshooting/problem solving.
• A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

Required Skills and Job Duties:

• 3-5 years’ experience providing technical support to end users in an enterprise environment.
• Provide help desk (L1) and onsite desk side (L2) support to clients working onsite and remote.
• Work assigned incidents and requests in ServiceNow while also providing support independent of a ticketing system.
• Ability to provide white glove (high-touch) client support in a fast-paced environment.
• Self-starter that thrives in a team environment and can work independently with limited supervision.
• Knowledge of hardware break/fix. HP and Lenovo preferred.
• Excellent IT troubleshooting skills.
• Image, configure, and deploy HP and Lenovo laptops/desktops.
• Update hardware asset records for workstations that are deployed, changed hands, or returned to stock using ServiceNow Asset Manager.
• HP printer maintenance and troubleshooting.
• Mobile device (iOS & Android) setup and troubleshooting.
• Conference room equipment support (e.g., Microsoft Teams Room, projectors, speakerphones).
• Windows 10/11 operating system troubleshooting and support (Mac OS knowledge is a plus, but not required).
• Working knowledge of the Microsoft Office Suite (e.g., Excel, Outlook, PowerPoint, and Word) and Microsoft 365 (formerly Office 365).
• Working knowledge of common enterprise tools including remote support software, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management).
• Client-side network troubleshooting in a broad range of environments (i.e., corporate LAN/WAN, home routers, mobile broadband/WWAN/hotspots).
• Run small-scale projects as directed.
• Participate in after-hours on-call rotation.

Preferred Skills:

• Enthusiastic, self-starter that is open to learning all facets of the job and staying abreast on technology trends.
• Working knowledge of Microsoft 365 Enterprise applications (e.g., Power BI, Flow, PowerApps, Teams, SharePoint).
• Proven ability to provide individual and/or group training sessions on the use of technology to non-technical people.
• Technical certifications, Vocational school in technology, or courses toward/college degree in Computer Science, Information Systems, or related field.
• Cisco Call Manager experience is a plus.

Work Schedule:

• Candidate will work onsite Monday-Friday 8:00am - 5pm at the client HQ in St. Louis, MO with an optional Flex (work from home) day during the week after 90 days.

About us:
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

For more relevant job opportunities please visit our website: Denken Solutions Careers