What are the responsibilities and job description for the Customer Service & Accounting Support Specialist position at Denken Solutions, Inc.?
On-Site role
Job Description
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website: Denken Solutions Careers
Job Description
- The individual in this position will support the Customer Accounting and Customer Service operations within the Business Office.
- This role will also provide assistance to the Call Center Department as needed to ensure efficient and effective customer service delivery.
- Maintain and promote a safe and professional working environment.
- Provide support to front-line customer service representatives.
- Assist with daily cash handling, balancing, and reconciliation processes.
- Support front-line staff in managing and resolving customer inquiries and complaints.
- Assist with kiosk and payment transactions.
- Minimum of three (3) years of customer service experience required.
- High school diploma or equivalent required.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Strong typing and data entry skills.
- Bilingual candidates are highly encouraged to apply.
- Strong customer focus and interpersonal communication skills.
- Proven accuracy and accountability in cash handling.
- Solid computer literacy and ability to learn new systems.
- Effective verbal and written communication skills.
- Fluency in Spanish is highly preferred.
- Demonstrated ability to build and maintain effective working relationships.
- Positive, team-oriented attitude with a focus on customer satisfaction.
- Strong problem-solving skills and initiative to take appropriate action.
- Availability required between 8:00 a.m. and 5:00 p.m.
At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website: Denken Solutions Careers