Client Services Specialist

Job Overview

We are seeking a highly organized and motivated Receptionist/Administrative Assistant to join our team. This role is central to the day-to-day flow of the business, serving not only as the first point of contact for clients and visitors, but also as a key communication and information hub between all departments.

The ideal candidate will ensure seamless coordination across teams by directing inquiries efficiently, and keeping internal operations connected and informed. You will play a vital role in maintaining clarity, structure, and momentum throughout the office.

As the first impression of the company, you will demonstrate professionalism, a welcoming demeanor, and strong communication skills. This position requires exceptional administrative ability, attention to detail, and the capability to multitask effectively in a fast-paced luxury environment.

Responsibilities

• Greet and assist visitors and clients in a friendly and professional manner.
• Manage incoming calls using phone systems, directing them to the appropriate personnel.
• Perform clerical duties such as filing, data entry, and maintaining organized records.
• Support office management tasks including scheduling appointments and managing calendars.
• Handle correspondence, including emails and mail distribution.
• Assist with administrative tasks for various departments as needed.
• Maintain the front desk area to ensure it is tidy and presentable at all times.
• Provide personal assistant support to executives or team members when required.
• Direct incoming phone and internet leads and enter them into the CRM system.
• Work events such as boat shows and company parties.

Skills

• Strong customer service skills to foster positive relationships with clients and colleagues.
• Proficiency in office management practices and procedures.
• Experience with clerical tasks, ensuring accuracy in documentation.
• Familiarity with phone systems for efficient call handling.
• Computer literacy, including proficiency in Microsoft Office Suite and other relevant software applications.
• Excellent organizational skills with the ability to prioritize tasks effectively.
• Strong communication skills, both verbal and written, to convey information clearly.

Join our dynamic team where your contributions will be valued, and you will have the opportunity to grow within a supportive work environment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available to work weekends?
• Do you have experience in the Yachting Industry?

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Fort Lauderdale, FL 33316 (Required)

Work Location: In person