What are the responsibilities and job description for the Customer Support Representative position at Demco Mfg?
Description
Primary Duties:
- Answers customer calls in a timely and professional manner
- Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary
- Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested
- Assists customers with technical support and troubleshooting of field issues
- Communicates with all departments to source answers to questions and concerns
- Provides continual follow up with customers and coworkers to ensure all are informed
- Understanding the office workflow and use of office equipment
- Works with product coordinators on new product development and enhancements.
Requirements
· Must have outgoing, positive personality and good with people
· Must be self motivated and driven with the ability to multitask
· Should have excellent problem solving abilities
· Must have mechanical abilities
· Must be a team player with strong communication skills
· Basic computer skills of Word, Excel, and Outlook
· Must have professional and friendly telephone skills
· Must be detail oriented, personable, and assertive when necessary
