What are the responsibilities and job description for the Client Service Representative position at DEMANES ANIMAL HOSPITAL?
Client Service Representative – Veterinary Receptionist
Demanes Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Peoria, IL.
CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Demanes. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.
If you're ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you
Essential Functions & Responsibilities:
- Greet and welcome each visitor and assess their needs
- Handle incoming phone calls/emails and determine the urgency
- Perform client check-ins and check-outs, including reviewing invoices
- Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stress
- Process and document financial transactions accurately
- Schedule appointments based on client expectations, patient medical requirements and clinic needs
- Manage emergency situations and walk-ins
- Respond to online requests for products, prescriptions or client questions in a timely manner
- Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
- Recommend products available to clients through our facilities
Skills & Qualifications:
- High School Diploma or GED required
- At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
- Experience with Microsoft Office suite
- Excellent communication skills and the ability to problem solve
- Ability to handle stressful situations and prioritize tasks effectively
- Team player, have patience and maintain a positive attitude
- Must be able to lift up to 30 pounds
Compensation & Benefits:
- Compensation is from $15.00 per hour
- Paid time off-inclusive of sick, personal, and vacation
- 401K with company match
- Medical, vision and dental insurance with multiple options
- Complimentary Short-Term Disability
- Complimentary Life Insurance
- Company Sponsored Employee Assistance Program (Headspace)
- Long Term Disability option
- Progyny-Fertility and Family Building Support
- Digital Physical Therapy & Musculoskeletal Programs
- Team Member Discounts for Pet Care
- Referral Bonus Program
- DailyPay on Demand
For over 30 years, Demanes Animal Hospital has been a trusted partner in pet health for the Peoria community. We're more than a veterinary hospital—we're a team that values collaboration, kindness, and creating a positive environment where both pets and people thrive. If you're ready to grow your skills and make a meaningful impact, we'd love to welcome you to our team
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
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