What are the responsibilities and job description for the Customer Service Representative position at DELTA WESTERN LLC?
About Us:
Founded in 1984, Delta Western provides the fuel that keeps Alaska moving — from ships and planes to vehicles serving coastal and inland communities. With terminals across Western and Southeast Alaska, Delta Western is one of the state’s leading independent distributors of petroleum products and lubricants, supporting essential industries and the communities that rely on them.
As part of NorthStar Energy and the Saltchuk family of companies, Delta Western combines deep local knowledge with shared expertise in safety, logistics, and operational excellence. The company’s agility and problem-solving culture have earned it a reputation for reliability in some of the most complex and demanding conditions in the country.
The Delta Western team takes pride in being a trusted energy partner for Alaska — delivering fuel safely, efficiently, and with a commitment to serving both customers and community.
Learn more at www.deltawestern.com.
Job Summary:
The Customer Service Representative at is responsible for handling product customer accounts and providing exceptional customer support. This role involves scheduling daily deliveries, utilizing dispatch software for efficient tracking, communicating with drivers, and promptly responding to customer inquiries. The Customer Service Representative plays a vital role in ensuring smooth delivery operations, maintaining customer satisfaction, and adhering to safety regulations.
Roles and Responsibilities:
- Maintains dispatch information in MAS 200 and PDI, ensuring accurate and timely deliveries.
- Provides customer support related to pricing, payment, and invoicing management.
- Follows DOT regulations to ensure safety compliance and proper handling of deliveries.
- Participates in safety meetings and promptly reports any injuries, spills, property damage, or identified job hazards to management.
- Works directly with customers either by telephone, electronically, or in-person to address inquiries and requests.
- Serves as a liaison between customers and various departments, identifying and prioritizing issues for resolution.
- Provides customers with product and service information, ensuring their satisfaction with products and managing their accounts.
- Performs other duties as assigned.
Education and Experience:
- High school diploma or GED is required.
- Bachelor’s degree preferred
- Previous experience in customer service or related field is preferred.
- Valid Driver’s License
- Ability to use computer, Microsoft Office
- 10 key experiences preferred
Benefits:
- Tuition Assistance
- 9 Holidays
- Discretionary Annual Merit Program
- Charitable Match
- Life Insurance - 2x your annual earnings
- Free Credit Report Monitoring
- Employee Assistance Program
- Telemedicine Options
- Medical, dental, and visions plans
- Employee assistance program
- 401K 4% Match 3% employer discretionary
- Tapcheck: On-Demand Access to Earned Wages
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.