Operations Support Representative

Summary

Provides clerical and customer service support including data collection and entry, information/data analysis, document preparation, report generation for the Gas Operations District, Area or local office; may also perform warehouse function in support of district or geographic location.

Essential Duties/Responsibilities

• Prepares and maintains various monthly and quarterly operations reports (e.g., LUFG, capital job status, safety awareness activities, etc.).
• Assists with third party damages through Riskmaster System.
• Performs One Call notifications and updates.
• Assists with ARO process as required due to segregation of duties.
• Reviews and reconciles Onepay credit card expenses utilizing on-line Onepay system.
• Assists with preparation of cost estimates for new services as needed or requested by supervision.
• Updates and maintains weekly call-out schedule and dispatch daily line-up for District, Area or local office.
• Coordinates fleet maintenance schedules, mileage reports, notification of CDL certification requirements, vehicle inspections, etc.
• Ensures work orders are sent to GIS in a timely manner.
• Reviews and processes various ITRON-Meter Reading Reports/Can’t Reads.
• Research and resolves solve customer problems.
• Requests for information and/or records maintenance in compliance with legal retention schedules while following prescribed procedures and practices.
• Receives, stores and issues materials and supplies as needed based on district needs.
• Prepares necessary SAP records to document receipt and issuance of materials and supplies.
• Performs duties that include answering the phone, filing, faxing, copying, mail distribution, I-buy purchases, etc.
  
  

Education

Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and/or percentages), grammar and punctuation.

Experience

Experience working in the utility industry.

Experience with Oracle and Microsoft Office.

Ops Rep I

Requires no prior related work experience.

Ops Rep II

Requires a minimum of three years of gas distribution experience, including two years SAP experience.

Ops Rep III

Requires a minimum of five years of gas distribution experience, including two years SAP experience.

Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs)

• Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors.
• Able to demonstrate strong interpersonal skills and effective listening skills.
• Able to solve problems and make sound decisions.
• Able to prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills.
• Able to become proficient in using personal computers.
• Able to apply analytical skills.
• Able to handle confidential information in a discreet and appropriate manner.
• Able to plan, prioritize, and organize job duties in order to meet deadlines.
• Able to remain calm in pressure situations.
• Able to behave in a professional manner under any circumstance.
• Able to function and work collaboratively in a team environment.
• Able to use personal computer software proficiently, such as spreadsheets, word-processing and electronic.
• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently
  
  

Physical Requirements

• Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects
• Able to demonstrate and apply the manual dexterity to operate a personal computer
• Able to view computer terminal for extended periods of time
• Able to operate office equipment including telephone, copier, fax machine, and calculator
  
  

Working Conditions

• Able to perform work indoors in an office environment, regardless of whether cubicle, open office or private office.
• Able to work with moderate daily pressure to meet deadlines.
  
  

This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position.  Other duties and tasks may be assigned to this position at the Company’s discretion.