Enterprise Applications Business Analyst

Job Summary/Purpose

The IT Business Analyst is familiar with specific business processes and systems/applications supporting those processes with the ability to provide detailed answers to business questions associated with the supported applications. The IT business analyst will drive the documentation of detailed requirements to ensure full understanding of business needs and work with other IT personnel to confirm recommended solution meets the requirements.

Job Duties/Responsibilities

• Facilitates the gathering of business requirements of new scope and/or functionality for existing and/or new applications associated with business processes, in addition to gathering and reporting the non-functional requirements.
• Develops both functional and non-functional business requirements, written to ensure traceability to test cases.
• Coordinates user acceptance testing with the business.
• Manages IT processes designed to prioritize and enable implementation of solutions to meet new business requirements of customer.
• Provides clear communication to customer business units and IT leaders (as specified by customer) on the status of maintenance, enhancements and new projects.
• Works as a member of a team or independently to perform a functional role in support of the solution construction, implementation, and system integration in a technology/industry specialty. Responds to varying business requirements.
• Performs many assigned functional tasks including study, analysis, design and testing. Provides analytical ability and creativity in developing, implementing, and documenting solution deliverables for projects.
• Provides business and functional advice to Project Managers and Team Leads, as well as, gives business and functional direction to team members including service providers or their approved subcontractors.
• Participates in translation of business requirements into specific system, application or process designs (this includes working as a team member with customer personnel to identify functional and non-functional requirements and subsequently working on the identification, justification and design of the solution for customer).
• Participates in multiple design and documentation activities, from requirements analysis to systems, application and/or process design specification, and associated functional training materials.
• Partner with Business Functions, Architecture, Applications, Infrastructure, etc. to determine feasibility of incoming business requests and to formulate financial and resource estimates
• Contribute to continuous improvement initiatives
• Bachelor’s Degree in Information Systems Management and/or Business Administration strongly preferred OR equivalent professional experience
  
  

Minimum Requirements

Minimum education required of the position

Minimum Experience Required Of The Position

• 3-5 years of business analyst related experience
• Experience, knowledge, and exposure to various project delivery methodologies (Waterfall, Iterative, Agile)
• Strong process orientation and analytical/problem solving skills, including the ability to interpret and clarify technical issues
• Demonstrated facilitation skills; written and verbal communications skills; organizational skills; and ability to deliver clear, concise presentations
• Demonstrated team spirit, with strong adaptability, openness to feedback, and the ability to work cooperatively and creatively across an organization
• Demonstrated strong leadership skills
• Proficiency with Microsoft Office products
• Demonstrated experience working under tight deadlines
• Demonstrated experience working independently in high-priority situations
• Demonstrated understanding of business case justification methodology used to recommend process improvements or technology enhancements
• Demonstrated excellent interpersonal skills
• Demonstrated ability to manage conflict
• Must be extremely organized and detail-oriented, with ability to communicate with both business personnel and IT technical experts
• Utility background preferred
• Certified Business Analyst Professional (or related certification) Preferred
• ITIL knowledgeable (certification preferred)
  

Minimum Knowledge, Skills And Abilities Preferred Of The Position

Any certificates, licenses, etc. required for the position

• Preferred:
  
  

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.
  
  

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.
  
  

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States.

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025.

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.