Manager, Human Resources (Operations)

JOB SUMMARY/PURPOSE

The HR Manager Operations position is a strategic partner responsible for collaborating with Sr. Operations Leadership to align business objectives with employee abilities and performance in order to achieve desired outcomes. The HRM Operations serves as a strategic partner to Sr. Operations Leaders on human resources related issues.  This position will formulate HR strategies and initiatives that deliver value-added service to management and employees reflecting the business objectives of the organization. The HRM Operations maintains an effective level of business literacy about the company’s financial position, midrange plans, culture and competition.

Bridging management and employee relations by addressing demands, grievances or other issues. Collaborating with Talent Acquisition Managing regarding the recruitment and selection of talent for operations.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Contribute to the business strategy by helping business leaders identify, prioritize and build organizational capabilities, behaviors and HR processes.
• Support internal clients by advising and counseling employees and managers regarding HR related matters.
• Provide advice to Managers on union avoidance and labor relations (where appropriate), policy and processes (e.g. consultation requirements, management of local grievance/disciplinary procedures, arbitrations, etc.). 
• Here contract bargaining agreement’s exist the HRM will be integral to the negotiation planning and execution, issue identification, full project planning and preparation.
• Lead execution of talent management initiatives in their regional and working with business leaders to establish development plans aligning resources with current and future business needs and standards.
• Analyze trends and incorporate key business metrics in partnership with the HR group to develop solutions, programs and performance targets which improves HR and Business performance.
• Work closely with management and employees to maintain positive working relationships, build morale and engagement, and increase productivity and planning.
• Provide guidance and input on workforce planning and learning and development.
• Participate in the talent acquisition process by developing managers’ candidate selection skills, and in some situations conducting interviews.
• Provide performance management guidance and coaching to all levels of management; including coaching, counseling, career development and disciplinary actions.
• Actively participates in regional leadership and employee meetings where appropriate.
• Manages and resolves complex employee/labor relations issues.
• Conduct effective, thorough and objective HR investigations and make recommendations for resolution while driving a culture of trust and respect.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Bachelor’s degree in Human Resources, Business Management, Organizational Development or related field of study.
• Preferred: MA in Human Resources 

Minimum experience required of the position

• Minimum of 10 years of HR related experience in a generalist role/business partner role.
• 3 years’ experience in labor relations.

Minimum knowledge, skills and abilities preferred of the position

• Proficient in Microsoft Office and preferable HRIS, experience with G&A PEO preferred.
• Working knowledge of federal and state HR laws and regulations, international experience a plus.
• Ability to collect, interpret, and/or analyze complex data and information.
• Breadth of business acumen skills, along with the ability to problem solve and effectively utilize critical thinking skills.
• Strong leadership, interpersonal, influencing and negotiation skills.
• Proven ability to collaborate across divisions with internal HR peers, stakeholders, operating leaders as well as influence all levels of management.
• Demonstrated ability to make independent decisions, evaluate talent, and manage conflicting priorities in a dynamic environment.
• Takes initiative, thrives in a fast-paced environment and requires minimal supervision.
• Flexibility and ability to deal with ambiguity; should have strong resiliency to rapid change.
• Demonstrates analytical capabilities; ability to influence with data driven recommendations.
• Ability to drive results while managing multiple priorities.

Any certificates, licenses, etc. required for the position

• None
• Preferred:
  • SPHR/PHR certification

Physical Requirements

• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

Working Conditions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

About Delta Utilities

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the value of dependable energy and our important role in building stronger, more resilient communities. Delta Utilities is a $1.7 billion organization that represents 600,000 customers and is among the top 40 natural gas utilities in the United States. 

Delta Utilities acquired CenterPoint Energy's natural gas utility operations in Louisiana and Mississippi in April 2025 and acquired Entergy's natural gas utilities in Baton Rouge and New Orleans in July 2025. 

Delta Utilities is regulated by the Louisiana Public Service Commission, the Mississippi Public Service Commission, and the New Orleans City Council. We work closely with our regulatory agencies to deliver safe and reliable natural gas service and maintain fair rates for our customers.

Learn more at https://deltautilities.com.

Delta Utilities and associated entities are equal-opportunity employers.  We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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